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Real Reviews From Verified Customers

Service Center Review Summary

5 star 7371 reviews 69%
4 star 2230 reviews 21%
3 star 236 reviews 2%
2 star 421 reviews 4%
1 star 444 reviews 4%
Review Us
Raul C.
1 out of 5
4/12/2025
Told me it was part that needed to be replaced and it turned out it wasn’t even the part I need to replace.
Lynch (.
5 out of 5
4/12/2025
Mark has always taken care of our two cars. His service and dedication to customers is very commendable.
Thomas F.
4 out of 5
4/12/2025
Happy to take the survey.
Antonio A.
5 out of 5
4/11/2025
You are very professional all job i am happy with you job thank you
Matthew D.
4 out of 5
4/11/2025
Thomas had me in and out in a hour today. Thomas pays close attention to detail to my needs the team does an excellent job.
Brian C.
5 out of 5
4/11/2025
Very fast, great service!
Emmanuel N.
5 out of 5
4/11/2025
Always great customer service.
Chestener R.
5 out of 5
4/10/2025
Mr. Hernandez was knowledgeable,courteous and professiona. He explained the work being done and any service required in the future. I was vey pleased with the service.
Aaron H.
4 out of 5
4/10/2025
Always a in and out oil change thank you Javier.
Arturo G.
1 out of 5
4/10/2025
My initial estimate for my service was at 320$ my total bill was over 800$ the labor price doesn’t match what I have paid before. I went 2 months ago for a transmission flush. For that I was charged 1 hr at 75 dollars. This time around I went for a broken brake line and for a total of 3.5 hours I was charged over 600$ in just labor. I don’t understand the fluctuating in labor price. Also when I asked Edwin **** this question he became flustered and rude and his answer did not make sense to me. I asked to have his manager’s information(Dan Zoren) he immediately changed his tone and became very short with his answers.
Kathleen F.
5 out of 5
4/10/2025
Well done
Steve B.
4 out of 5
4/10/2025
Service Manager this morning was super knowledgeable and friendly! He gave me 2 choices depending on what I was able to pay and totally answered my questions! My work was completed in a very timely manner and I was out within record time! I recommend QuickLane Service Department without reservation!!
Yahira G.
5 out of 5
4/10/2025
Thomas provided excellent customer service. He responded promptly to all questions. Had a great experience. Thank you Thomas ????
Stephanie D.
5 out of 5
4/9/2025
Very informative and helpful! Thank you for fitting me into the schedule on Monday.
H Y.
4 out of 5
4/9/2025
Took my 56 F-100 for front end wheel aliment, they did a great job , less wandering.
Donald M.
5 out of 5
4/9/2025
Absolutely......
Keith H.
1 out of 5
4/9/2025
I have purchased many new trucks from FORD. My current truck has 75,000 miles on it and I have went over the seven year on my warranty for my transmission. FORD did not even want to help out with the cost and I feel like my next truck will probably have to come from another maker. I really really feel like if a man buys a brand new truck. He should be able to get 75,000 miles out of the transmission if he does his maintenance and takes care of it so FORD has let me down this time and my next truck will have to see
Robert C.
4 out of 5
4/9/2025
Did exactly as I asked before I dropped car off. He had a technician there so I could explain the problem, I appreciated that
Kevin S.
1 out of 5
4/9/2025
Will never go back. Cat went in drivable and left not able to drive. So trying to figure out how issues were not caught in previous visits. Edwin was horrible with no communication. Had to call and get updates from other managers. Took 2 days to get a diagnostic run with an appointment.
Nanette T.
4 out of 5
4/9/2025
Javier is a delight to work with

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