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Real Reviews From Verified Customers

Service Center Review Summary

5 star 7418 reviews 69%
4 star 2245 reviews 21%
3 star 240 reviews 2%
2 star 425 reviews 4%
1 star 447 reviews 4%
Review Us
Thomas K.
4 out of 5
7/21/2020
Did a great job on getting me checked in and getting me a shuttle to my office. Then a call when it was completed.
Catherine M.
4 out of 5
7/21/2020
I'll probably bring my Ranger and Mustang to Quick lane from now on. Service is fast and friendly!
Michael B.
5 out of 5
7/20/2020
Very nice very Respectful Douglas Hall
Ron K.
4 out of 5
7/20/2020
Thomas does an outstanding job for Ford.
Angel A.
4 out of 5
7/19/2020
Good job.. the place is relaxing and very clean.. will be going back for next service
Reno B.
4 out of 5
7/19/2020
Keep the works coupons at $40, it keeps bringing me back with 3 cars :)
Jacob G.
1 out of 5
7/18/2020
Waited 30 min and left.
David+Lorena Y.
5 out of 5
7/18/2020
Great job again
Clee S.
5 out of 5
7/18/2020
Thomas always takes good care of me! I feel like I can trust him! His customer service skis are great and when I walk in he always call me by name! I really appreciate that!
Cristobal D.
5 out of 5
7/18/2020
Thanks for being so prompt Doug. I didn’t have to miss any work and my car was repaired in a timely matter. I appreciate you all at raceway Ford.
Geanie S.
4 out of 5
7/17/2020
Thank you for the shuttle to my home while service was being done to my car...and picking me up and taking back to get my car...the shuttle guy was very nice....thank you for servicing my car
Gina Y.
5 out of 5
7/16/2020
Fast service.
Jorge C.
2 out of 5
7/16/2020
This is my daughter’s vehicle. She handled the repair needs. Significant wait time, even with an appointment. She waited for the vehicle. There was no Timely communication advising the vehicle could be picked up because the needed part had to be ordered. She picked up the vehicle, there was some dismantling that had occurred. She went to the service writers area only to wait while someone was on the phone. There was no effort to pause the phone conversation to acknowledge her. She was instructed to return the next day for installation of the part on the précis it arrived. She was there very early and again, waited for the vehicle. It was later discovered the party didn’t arrive until 11:00am. Again, less than timely communication. I’m not impressed. If only there were a sliver of the urgency and responsiveness in service as there is in sales. I fret having to interact with your service department.
Sean V.
5 out of 5
7/16/2020
Mike and Thomas are an asset to QuickLane and Raceway Ford
Juan M.
5 out of 5
7/16/2020
Very nice person very good service thanks
Jerold B.
5 out of 5
7/16/2020
Your welcome
Pedro L.
1 out of 5
7/16/2020
I left my vehicle there for 3 hours came back and was not even moved or worked on at all Was very disappointed . 3 hours waiting for nothing. I was very frustrated and disappointed.
Nick J.
1 out of 5
7/16/2020
Vehicle was in shop 5 different times for the same issue, each time we were charged for different bandaids repairs (parts and labor). Being in customer service myself, we comp all additional charges prior the final solution. Which in the long run, solidifies referrals, generating more revenue.
Lucino G.
5 out of 5
7/16/2020
Great team, made sure what had to be done got done
Phil D.
5 out of 5
7/15/2020
Thomas Fraser is an asset to Raceway Ford. He has always provided the highest level of service possible in every way. We will miss him when we move back to Washington in September. Thanks for making our van roadworthy. What a pleasure doing business with all of you!

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