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Real Reviews From Verified Customers

Service Center Review Summary

5 star 7403 reviews 69%
4 star 2239 reviews 21%
3 star 236 reviews 2%
2 star 424 reviews 4%
1 star 447 reviews 4%
Review Us
Javier F.
5 out of 5
1/6/2022
He very polite and friendly
Anthony M.
5 out of 5
1/6/2022
Great
Carlos H.
5 out of 5
1/6/2022
Javier was very Professional. Completion time was kept as provided
Jyll M.
5 out of 5
1/6/2022
Leonel was exceptional at communication and giving advice on current issues and problem solving future repairs. Job well done! 5 stars!
Diane D.
3 out of 5
1/6/2022
I would appreciate a more accurate estimate of the time I would be waiting. When I checked in at around 8:15a, I was told it would be “ about an hour.” It was 8:50 before my car was moved back from the front parking spot. It was close to 11:00 when my car was finished. I realize that it is hard to pinpoint an exact time but I would have appreciated an update when it obviously was going to take longer.
Julio C.
5 out of 5
1/5/2022
Good service and very professional staff
Micheal N.
5 out of 5
1/5/2022
I was in an out in no time that’s what you call good service
Gary A.
2 out of 5
1/5/2022
I think Alan did all he could do from where he was sitting but I have no faith in the tech that worked on my truck .and I found things that were broken inside my truck that weren't before I brought it to you very disappointed have to work that I was expecting to be done was never accomplished because of the delays.. Alan was very cordial very nice so I cannot put all the fault with him at all.
Maria O.
5 out of 5
1/4/2022
I was so so blessed with your customer service!!!!! I will be back. I got treated like the most important person in the world!!! Thank you Mike!!!
Meghan E.
2 out of 5
1/4/2022
We have been going to Raceway for a long time. We had friends who worked there and since they retired the customer service and overall tact have been terrible. The service dept had our car all day and in the end said they don’t know why the problem is happening but they wouldn’t look into any further. We needed to take it to an auto body shop first and then bring it back to them to do more searching! I think not! Why would I bring it back to you when you couldn’t figure it out in the first place. Our business means nothing to you to investigate. I’m pretty sure I can find other ford dealerships that might not be so complacent. I get times are hard and staffing is down but honestly our experience was a horrible example of the entire business as a whole! If you allow your employees to speak to and treat customers without respect you don’t deserve mine or anyone else’s business!
Seneca M.
5 out of 5
1/4/2022
I will definitely be back for future services.
Edwing T.
4 out of 5
1/3/2022
Thomas is the Best from Quick Lane
Ron K.
5 out of 5
1/2/2022
Always a great job by your team. Thomas always helps me out. Awesome job
David Y.
5 out of 5
1/2/2022
Top notch service as always. Thank Thomas
Odette G.
5 out of 5
1/1/2022
Thomas is always wonderful as ever!!
Jose T.
5 out of 5
12/31/2021
Thank you !!!
Luis C.
5 out of 5
12/31/2021
Great communication and assistance. Have been to other service dealerships and he made the process pleasing.
Betty P.
5 out of 5
12/31/2021
Very satisfied with my service and my Mr. Thomas Fraser. He was courteous, respectful and friendly.
Steve F.
5 out of 5
12/31/2021
Great and fast work, thanks to Thomas Fraser and the techs
Zenen M.
5 out of 5
12/30/2021
happy new year

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