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Real Reviews From Verified Customers

Service Center Review Summary

5 star 7403 reviews 69%
4 star 2239 reviews 21%
3 star 236 reviews 2%
2 star 424 reviews 4%
1 star 447 reviews 4%
Review Us
Emmett R.
2 out of 5
2/10/2022
You had van for a month and gave it back unwashed, my brother picked up van for me. He had to ask for van to be washed so it was presentable Sorry was expecting a little more for the fact van was kept about a month.
Louis M.
5 out of 5
2/10/2022
The guys always do a great job. That’s why I keep coming back.
Valerie A.
5 out of 5
2/10/2022
Thank you
Manuel C.
5 out of 5
2/10/2022
Javier had a great attitude and took care of everything without any problem Will come back again
Henry B.
4 out of 5
2/9/2022
I was given updates on the status on my truck.
Patrick T.
5 out of 5
2/9/2022
Always the best service from this team! Thank you
Alyssa A.
4 out of 5
2/9/2022
Javier was very kind and courteous! Got my car in right when my appointment started, offered the shuttle service if I needed it, and kept me updated while I waited. He explained all services and what was needed/what will be needed for next visit, and I also saw how attentive and patient he was with his other customers during my time waiting. A seamless and positive experience! Thank you!
Constance F.
5 out of 5
2/8/2022
Javier was very helpful... Thank you for your honesty..
George L.
5 out of 5
2/8/2022
Thank you and so far my truck is running better thanks again Javier
Manuel F.
2 out of 5
2/6/2022
If you couldn't lift the truck with the equipment at Quick Lane I would of sent it or asked me to make an appointment at the dealership service department to address the main concern I have which is the squeaking problem??
Anthony S.
5 out of 5
2/5/2022
Javier F is exactly what's missing from a lot the service industry; professionalism, knowledge, and courteous customer service. I applaud his efforts and will return to RWF!
Xavier Z.
5 out of 5
2/5/2022
Very good service
William N.
5 out of 5
2/5/2022
Always get great service at raceway.
Jennifer L.
4 out of 5
2/5/2022
Service was fantastic, Thomas ordered a Lyft so I didn’t have to wait for my car. Thank you
Melodie E.
4 out of 5
2/5/2022
Javier went beyond the call of duty and checked my dome light and got it working. I’m so glad I found Raceway Ford. I’ll never go anywhere else.
Jill L.
5 out of 5
2/4/2022
Thomas Fraser is why I go to quick lane he is the best
Shane H.
5 out of 5
2/4/2022
Thomas and team are a blessing. They’ve always gone above and beyond.
Armando C.
1 out of 5
2/4/2022
My appointment was scheduled three weeks out. I arrived on time. It wasn't until about 4 hours later when I called to ask for the status of my vehicle repair. The answer I got was they hadn't even diagnosed the issues yet? My point is why make an appointment? It's total **** if your giving us false times to come in and leave our vehicle's at Ford when management surely knew they were going to keep vehicle all day. Then come back and use the excuse that they are really booked up? That's ****!!!!!! If done properly, they should have diagnosed the issue then realized then needed to order parts and told me within an hour? Terrible service in that regard! Alan was ok, however to give the same old **** line to us the customer is what passed me off! So yes I'm not very pleased!!!!! The only thing worse would be whomever is responsible for this complaint and does nothing is proving my exact point on Raceway Ford? Armando
Kathleen F.
5 out of 5
2/4/2022
Very courtesy, professional and efficient.
Kathy W.
5 out of 5
2/4/2022
No comment at this time.

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