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Real Reviews From Verified Customers

Service Center Review Summary

5 star 7397 reviews 69%
4 star 2236 reviews 21%
3 star 236 reviews 2%
2 star 422 reviews 4%
1 star 446 reviews 4%
Review Us
Ryan T.
4 out of 5
10/3/2022
Lucas did the best he could in my situation. Lucas got me a loaner vehicle right away and this was much appreciated. I know they are hard to get sometimes. Lucas kept me informed all throughout my time at the dealership. I wish it didn’t take two months to get my car fixed but I do understand how difficult it is to get parts and schedule work when everyone is so busy and probably overloaded with work. Thank you Ryan T
Romeo F.
2 out of 5
10/1/2022
THE CAR IS NOT YET FIX ALMOST TWO MONTHS NOW
Maria P.
5 out of 5
9/28/2022
Javier was great always keeping me updated on my vehicle status.
Olivia U.
2 out of 5
9/28/2022
We brought our 2022 explorer ST in to service on 9/20/22 approx 2pm for the driver side 2nd row seat rattling. We did not have an appointment. Edwin explained that they would not be able to get to it that day but he would keep me updated. I understood and told him that I didn’t return to work till 9/27/22. The 22nd he text and explained he was still waiting on a tech. By Monday 9/26 it still hasn’t even been diagnosed. I could understand if part delay was an issue but to not have a diag for 1 week is unacceptable. We decided to pick up the vehicle today 9/27 so I could return to work. We did not want the tech to tear it apart when we needed it back, yet I doubt that would have happened. Long story short is that a simple service bulletin (some rubber and hose clamps from what it looks like) for a seat rattle takes over a week to do apparently. It’s one thing to have a brand new vehicle making a bunch of noise and it’s a whole other thing to have it sit in service for an entire week untouched. So far not impressed with ford products and service especially.
Elias R.
5 out of 5
9/28/2022
Very good person thanks
Luetta C.
5 out of 5
9/28/2022
Edwin was great with my purchase And very helpful
Mark T.
5 out of 5
9/28/2022
Great service!!!
Nicola A.
3 out of 5
9/28/2022
I have never had a problem with Raceway that those in charge would not be able to assist in managing a problem.
Raul V.
5 out of 5
9/28/2022
very friendly and professional
Beverly B.
4 out of 5
9/27/2022
I wish we knew what the problem is. I am still worried that I will get stranded somewhere. But thank you for your help and concern.
Olivia B.
4 out of 5
9/27/2022
Gabriel kept me on track with my car maintenance. He provided me information on my tires to help me make a good decision on which tire to go with. He is very friendly and honest with customers.
Gus A.
5 out of 5
9/27/2022
Thomas went above & beyond! Answered all my questions , even provided pricing for future services .
Edward E.
5 out of 5
9/27/2022
Great as always!!
Cesar A.
5 out of 5
9/27/2022
Lucas provides great customer service.
Nathaniel B.
5 out of 5
9/27/2022
Great service. Great communication
Karla G.
5 out of 5
9/26/2022
Lucas was excellent keeping me informed at all times.
Ron K.
5 out of 5
9/25/2022
Thomas always does an outstanding job taking care of our car needs. We appreciate him. Thanks Thomas
Ignacio R.
5 out of 5
9/24/2022
Thank express service good ???? Work tanks to Lucas !!
Jesus L.
5 out of 5
9/24/2022
Very good service
Micheal W.
5 out of 5
9/23/2022
Lucas kept me informed of the progress on our escape. answered all of my questions.

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