Raceway Ford Auto Repair Service Center

Very glad you allowed the guy to come to me - took him all of about 15 minutes to do the check. Hopefully this is the last time I have to have airbag work done. 5 times is 4 too many.

I dropped off my vehicle a day earlier than scheduled. Edwin took possession of the vehicle and kept constant contact with me during the process. He was courteous and professional.

Javier was amazing! My car was ready in a great amount of time. Javier took the time to explain me everything I needed and even the time frame I had to replace things in my vehicle. He answered all my questions

Edwin kept me informed about the service on my truck.

You should be proud of your team over at Raceway Ford. I live in Murietta and traveled to raceway instead of going to my local Ford dealership which is gosh they are absolutely horrible over there and do not know how to take care of customers, race, warehouse, my business as long as I own afford you guys over there are incredible. Thomas is definitely an asset

From the time of drop off to the time of pickup my experience with service was at an utter disappointment. Luckily Brandon (the sales rep who sold me my car saved my experience). Stewart was rude and offered zero help and made no attempt to help resolve my issue or offer assistance while being rude. On top of that, not one representative had contacted me about the status of my car and the issue that was at hand. I had received a message on Friday (11/17) that my car would be ready Monday (11/20). Monday came around with nobody contacting me on the status since there was not a specified time on pick up which should not be my responsibility to find out. I then called Tuesday (11/21) to demand an update and was met with a response of “Well if you received a message saying it would be ready Monday then you should have came and picked up the vehicle.” As expected since I never received a call on the update of the vehicle, I had been told that the car wasn’t ready yet and would be by the end of the day. I understand timing is never perfect, however the professionalism displayed with lack of communication and rudeness is an issue. I would appreciate a response and/or a call from management to further discuss this matter as it is truly unacceptable and unprofessional.

Mike was super nice and competent in his position.

Thomas did a fine job. This is my second visit and was a Fritts customer prior to coming to Raceway. I am very happy with my experience and service at Raceway. I plan on coming back for my next service.

Sharp young service adviser.

Everything went great. I was in a hurry and I was able to get the work done and out of the shop in time. Thanks!

Everything was great

Excellent service

Made the appointment to have the check engine light resolved along with an oil change. When I took it end they were only going to do the oil change and told me I would have the bring the vehicle back for the check engine light. Raceway helped resolve the issue but I was without the truck for five days and there was some miscommunication. The dealership helped but this is the section ms time the check engine light came on

The mobile service was amazing!

Mike was very kind, patient, and I got my vehicle back very fast.

He worked hard to make sure I got the right part for my bronco

Great service

Thomas went above and beyond and really the whole team came through in a pinch and I am so very pleased with their service and care!

The team there, Thomas, Javier and Mike are very helpful, courtesy and professional I trust them with vehicles!

Excellent and friendly service!!