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Real Reviews From Verified Customers

Service Center Review Summary

5 star 7381 reviews 69%
4 star 2231 reviews 21%
3 star 236 reviews 2%
2 star 422 reviews 4%
1 star 445 reviews 4%
Review Us
Darell G.
5 out of 5
7/10/2024
Edwin was very professional and explained everything to me regarding the recall repair. He arranged transportation for me to my home. My experience was a pleasant one.
Chere G.
5 out of 5
7/10/2024
Thank you Javier and the rest of the team for the great service you provide each time I come in. Have a blessed day everyone.
Bob M.
5 out of 5
7/10/2024
The work was done quickly and we are appreciative of that.
Won Y.
5 out of 5
7/10/2024
Over all service was very good.
Gregory R.
5 out of 5
7/10/2024
Javier is always a pleasure to work with!
Oscar L.
5 out of 5
7/10/2024
Mike and the entire team really do an amazing job. The customer service level is awesome.
Peggy F.
4 out of 5
7/9/2024
Thomas was very helpful and explained maintenance items that should be performed. He is always courteous and informative. He represents Ford well.
Leslie A.
5 out of 5
7/9/2024
Really appreciate the honesty from start to finish and there was no False commitments givin to me appreciate that he was honest thank you for making this such a smooth transaction.
Bruce C.
5 out of 5
7/7/2024
As always, Thomas has gone the extra mile for me. I’m always confident that I’ll receive outstanding service.
James D.
4 out of 5
7/7/2024
Great job and went above and beyond to make sure my truck got all work completed before we leave on our road trip
Michael M.
5 out of 5
7/6/2024
Courteous staff. Good price for the works. Very clean facility.
Susan G.
1 out of 5
7/6/2024
I brought my car in for recall and you were unable to complete.
Louis M.
5 out of 5
7/4/2024
I always get fast quality service when I go to quick lane. Javier is great at getting me in and out quickly.
Stephanie J.
5 out of 5
7/4/2024
Very good service ???? and completely satisfied...
Theresa F.
4 out of 5
7/4/2024
Took a long time but hopefully everything regarding recall was addressed.
Faro B.
5 out of 5
7/4/2024
Truck was on time, it was evaluated and recommended service was done.
Lorie M.
2 out of 5
7/4/2024
As of now only two of the five issues i reported were resolved. I was told my puddle lights should work now and they don’t. I was also told that there were no more updates needed and as soon as i drove to my next destination my car asked if i wanted to reschedule an OTA update. When i called and let the shop know they advised me to make sure my car was plugged in at the time of the scheduled update (something i had done over and over again before bringing my car. I still did as he said.. and this time some updates completed and it said some didn’t. I’m not happy that my puddle lights still don’t work even tho my mirrors now retract. Overall i don’t know what was being done to my car for the 3 days they had it
Willie T.
5 out of 5
7/4/2024
Thanks for a job well done!
Maria N.
5 out of 5
7/3/2024
Alan has the best customer service skills. He is also very knowledgeable and follows through with call returns.
Sandra L.
5 out of 5
7/3/2024
I always Receive excellent service at this place. Very friendly staff Thank you

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