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Real Reviews From Verified Customers

Service Center Review Summary

5 star 7381 reviews 69%
4 star 2231 reviews 21%
3 star 236 reviews 2%
2 star 422 reviews 4%
1 star 445 reviews 4%
Review Us
Faro B.
5 out of 5
8/31/2024
Would be glad to comment on the service .
Kellie H.
5 out of 5
8/31/2024
He was very helpful and very polite and I was very satisfied
Robert T.
4 out of 5
8/31/2024
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Frances L.
5 out of 5
8/31/2024
Outstanding service.
Family Health.
4 out of 5
8/30/2024
Javier was very professional Very friendly. He told me what what time my car will be done and then he called me and it was done at the time he said he was going to be completed.
Lonnie K.
4 out of 5
8/30/2024
Was able to fix oil leak on the same day, expected to need additional time.Always get the best service and honesty from Thomas, he's the main reason I currently have a truck on order through Raceway. Salesman are done after sale, I deal with Thomas for the next 10 years!
Richard C.
5 out of 5
8/30/2024
I bought this vehicle from Raceway Ford and I’m very satisfied with the service I’ve received from the staff and mechanics. Thomas and Mike in the fast lane service department are a joy to work with. Keep up the good work and my hat is off to you all. Thank for the professional assistance I received from the salesman Alfredo who made the whole process easy and enjoyable, made me feel like family.
Merced Mario.
5 out of 5
8/30/2024
Very satisfied with mobile service Dawson and Oscar were professional and a pleasure to work with, Thank you, Merced Duran
Miguel S.
5 out of 5
8/30/2024
I really enjoy the cleanliness of the facility. Very friendly staff, and very knowledgeable.
Betty G.
5 out of 5
8/30/2024
Alan was wonderful. He explained about my car and when I could expect it to be ready. I was given a Loaner car, Bronco Sport. It was fun to drive. I will definitely recommend Raceway Ford to my friends.
Alexander S.
5 out of 5
8/30/2024
Best ford service so far
Patricia O.
5 out of 5
8/30/2024
Great customer service!! Car pickup and drop off made it so easy and convenient. I was kept updated by text every step of the way!!
Clarence P.
3 out of 5
8/29/2024
I was satisfied with the service but still don’t know if something is really wrong with the car because it was a complete angle while at the dealer. Hope that’s a good thing ????
Mary M.
5 out of 5
8/29/2024
Mark is the best!!
Juan C.
5 out of 5
8/29/2024
It was a seamless transition. Stewart Tan made it an exceptional experience. His excellent customer service made it a pleasant visit. That is what customers service should be. Thank you Stewart
Darrin L.
5 out of 5
8/29/2024
Javier provides excellent customer care.
Melodie E.
4 out of 5
8/28/2024
I’ve been coming to Raceway Ford for years. I wouldn’t think of going anywhere else.
Antonio M.
5 out of 5
8/28/2024
Thank Stewart.
Roger O.
1 out of 5
8/28/2024
Still don’t know if vehicle is repaired yet. And it’s taken more than 7 visits and more than 5 weeks time I haven’t had the vehicle,to get to this point.
Gary Y.
2 out of 5
8/28/2024
Service Rep and Mechanic were outstanding. They work on my repair and tried to arrange for a lower bottom line bill. Thank them! Not satisfied the price and availability of replacement Ford Parts along eith the $215/hr labor charge. It is absolutely ridiculous for such a fee would make it almost impossible for a Ford owner to get Ford quality service and parts. The labor rate is price gouging, poor/fixed income customers. There should be a class action suit!

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