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Real Reviews From Verified Customers

Service Center Review Summary

5 star 7412 reviews 69%
4 star 2244 reviews 21%
3 star 239 reviews 2%
2 star 425 reviews 4%
1 star 447 reviews 4%
Review Us
Larry R.
1 out of 5
5/5/2026
I came in to have my extended warranty fix a chip in my windshield. He said it wasn’t covered, and I called the insurance provider and they said it wasn’t covered covered. Not very helpful
Ken D.
5 out of 5
5/5/2026
Javier was a professional service tech that made my service enjoyable and will keep you guys in mind for any future needs I may have. Thank you
Cynthia H.
4 out of 5
5/3/2026
Thomas is a definitely an asset employee. Its nice to deal with one such as Thomas who goes above and beyond for customers. Its something that appears to be lost these days.
Donny D.
5 out of 5
5/2/2026
Thomas was amazing as usual. Informative and professional. Thank you
Jorge C.
5 out of 5
5/2/2026
As always, excellent, fast accurate and reasonably priced service costs
Hector L.
5 out of 5
5/2/2026
Excellent work
Faro B.
5 out of 5
5/2/2026
Good service experience, excellent service advice, always on top of things.
Debra P.
5 out of 5
5/1/2026
I'm always treated with kindness and respect!
Warren R.
5 out of 5
5/1/2026
Experience was good
The Coleen.
5 out of 5
4/30/2026
Fast and courteous.
Linda T.
5 out of 5
4/30/2026
Always do a good job. Friendly service
Carrie V.
5 out of 5
4/30/2026
He kept me informed about the progress on my car
Wayne C.
4 out of 5
4/30/2026
Javier was great! I just left work from up the street and my low tire warning. I pulled in 30 minutes before closing and Javier got me right in and the tire was fixed in 30 minutes.My experience is a great team works there, much appreciated!
Joy W.
1 out of 5
4/30/2026
I did not receive an update, I had to call to see what was going on. When I called I was told the car was ready, I am not sure how long the car was ready. I was late picking up my daughter from school.
Barbara B.
4 out of 5
4/29/2026
Dropping off my car at 730am took awhile while the one person working the desk chatted with another customer on the phone. I waited 15 min and was in a hurry to get to work, I almost left and went elsewhere. While I do appreciate the excellent customer service the older man gave to phone call. The call was painfully chattY
Twyla B.
4 out of 5
4/29/2026
It was a difficult one i really didnt know what the problem was. Your dedicated staff found the problem i am very happy
Edith H.
5 out of 5
4/29/2026
Mike McFarland at Raceway Ford QuickLane was nice, courteous, and professional. So easy and very clean waiting area. I got "the works" done for a great price. Very happy happy and will be using Quick Lane from now on. Thanks Mike and Raceway Ford for treating me like your number one customer :)
Greg P.
5 out of 5
4/28/2026
Thomas as usual was awesome. Vehicle drop off is a great service to offer :)
Juan A.
5 out of 5
4/28/2026
Fast and great service like always
April F.
4 out of 5
4/28/2026
This comment is not about the service writer. He was excellent. This is about how Quick Lane handles appointments. if I make an appointment, and am committed to being there on time, I would appreciateI quicker service. I sat there for an hour before my vehicle was even taken back to start service. There are much quicker ways to get my vehicle serviced elsewhere. Please find a way to honor appointment times. Otherwise, what’s the point?

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