4.5 hours to do a service and there where no repairs involved
Prior to to the appointment I had left voicemails with my service provider Adam two (2) days in a row Monday and Tuesday
I used the default line to connect with Cesar and setup the appointment however until I arrived it was clear he did not have the information relative to my 20,000 mile service requirements
Further while waiting I actually spoke to Adam and told him about the previous voicemails I’d left, his response was yeah! Perhaps there was a system issue and who knows how many others left voicemails
I said well that’s not good for business!
Bottom line is even if the voicemail issues are true his response was not acceptable
I went in Jose greeted me, took care of my vehicle needs and got me out of there in a timely manner. Great job! Keep up with the professionalism.
Just great service true professional
Great service and Adam is great to deal with.
Jose was outstanding and went out of his way to make sure I was taken care of....
All your staff were exceptional and the the work was done in a timely matter.
Thank you
David always takes great care of me when I visit your Service Department. Thank you!
Stop contacting me. Also the job was supposed to take 1 hour and 4 hours later when we called to check they still needed 30 minutes (and that was after keeping us on hold for 12 minutes).
Everyone was very helpful and eager to provide excellent customer service.
Blair is a consummate professional and I trust him to repair/service my vehicle
First time customer and everyone I had contact was great.
From the phone operator ,to the service Representative who made the first appointment and the second Representative when I called for a sooner appointment, to the Representative who I talked to when I pulled into the service bay area , to the Service writer David Luethy who listened and wrote everything I needed done and made it happen. And I want to do a shout out about a maintenance man Luis ,who I spoke to outside as I waited, Great people , great service , You Have A Winning Team . Thank you
Excellent customer service. very friendly and welcoming.
Satisfied as we always are.
Avondale Nissan always provides exceptional service
Jose is always so courteous and provides outstanding service, and explains everything in detail. Keep up the great job you do Jose
Thank you,
Jose is awesome! He’s the reason I return to Avondale Nissan for my car maintenance needs
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