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Real Reviews From Verified Customers

Service Center Review Summary

5 star 5990 reviews 64%
4 star 2225 reviews 24%
3 star 248 reviews 3%
2 star 488 reviews 5%
1 star 465 reviews 5%
Review Us
Leon S.
5 out of 5
2/27/2021
Nina was truly superb.
Elaine S.
4 out of 5
2/27/2021
James is personable and helpful. He looked up an old invoice for me and also investigated my points in order to get the best discount today.
Tahnee H.
5 out of 5
2/27/2021
I absolutely love it when James is in the service center, he always remembers us. He is patient, kind, and knowledgeable.
Darlene D.
4 out of 5
2/27/2021
Thank you Kily for finding the issue with my car and not giving up.
Cheryl S.
5 out of 5
2/27/2021
You are welcome!
Aziz E.
4 out of 5
2/27/2021
Very professional service nothing to complain about
Randall V.
5 out of 5
2/27/2021
Lily was excellent, thank you
Renee D.
5 out of 5
2/27/2021
James was very informative and friendly. Thank you.
Ronald L.
4 out of 5
2/27/2021
Nina Shaw did a great job helpline us getting our new Honda serviced.
Alaisa P.
2 out of 5
2/26/2021
It is frustrating that there is an option to book an appointment online and said service states it includes a rental but then you are not given that as an option when completing the appointment. It asks if you have a ride or are waiting at the dealership. Since the service I booked said it comes with a rental I clicked I would wait at the dealership. When I arrived for my appointment they said I need to call if I need the vehicle because they might not have any available. Luckily they did but I needed to wait because they weren’t expecting me, so I was almost late to my next appointment.
Cathy R.
4 out of 5
2/26/2021
It was our first time having Max. He was a good representation for Honda.
Romelaine E.
5 out of 5
2/26/2021
Thank you for taking care of my car.
Kily V.
3 out of 5
2/26/2021
He had a good personality. The guy in the white shirt. With the belly hanging over his belt.
Martha E.
5 out of 5
2/26/2021
Service was fast today! Great service by Nina.
Martha S.
1 out of 5
2/26/2021
Max was fine but I find it frustrating to get in my car and not only has the seat been reset but this time even the steering wheel was in a very different position as was the rear view mirror.
Kathy T.
5 out of 5
2/26/2021
James was awesome. He took really good care of us and our vehicle. We are very happy to have had him for our representative.
Edgar C.
4 out of 5
2/26/2021
Service at this dealership is top notch! I appreciate your strict adherence to COVID precautions.
Joann T.
5 out of 5
2/26/2021
As usual, service was excellent!
Kay B.
4 out of 5
2/25/2021
My time with her on the phone and then in person went well. She was plesent to talk to and quite helpful in getting me information on my car problems
Jacquelin D.
5 out of 5
2/25/2021
Always appreciate the service at West Hills Honda. Thank you.

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