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Real Reviews From Verified Customers

Service Center Review Summary

5 star 5990 reviews 64%
4 star 2225 reviews 24%
3 star 248 reviews 3%
2 star 488 reviews 5%
1 star 465 reviews 5%
Review Us
Jack T.
5 out of 5
5/13/2021
Nina was very courteous and helpful.
Eric Y.
5 out of 5
5/13/2021
Great job!
Eduardo L.
4 out of 5
5/13/2021
Yes I'm truly Satisfied with the Service the Crew and the Staff are awesome while I'm waiting inside the Lobby
Steven C.
2 out of 5
5/13/2021
After getting home and reviewing my service invoice from today, I noticed that it says your shop used 5W-20 conventional oil when performing the oil change on my 1997 Honda Accord. According to my owners manual, as well as what's written on the car's oil cap, this car's engine is supposed to be filled with 5W-30 oil, In addition, I've been using 5W-30 "synblend" oil for the last 15 years (not "conventional" oil), which is what I mistakenly assumed your shop would be using when performing my oil change. Other than that, I was very happy with the service I received from my service writer Nina Shaw and your company today.
Donald F.
4 out of 5
5/13/2021
Helpful explained everything in detail Very pleased with service Complimentary drink was very good The barista is very good, pleasant and helpful to all waiting. Your staff is great checking on people waiting if there were any needs from customers
Oscar J.
4 out of 5
5/13/2021
Mr. Voskuhl was excellent. I will return Thank You for the excellent service.
Eddie H.
4 out of 5
5/13/2021
She was very professional and she is very nice to do business with you are lucky to employ such a dedicated employee.
William A.
4 out of 5
5/13/2021
As always had great service at West tales Honda
Gerfhon P.
2 out of 5
5/13/2021
Why, if there is a $3.58 recycling fee and a $3.58 supplies fee on *every* diagnostic did you tell me my visit would cost $70 plus tax instead of $77 plus tax?
Cynthia L.
4 out of 5
5/13/2021
James made me feel comfortable leaving my car as well as just plain comfortable.
Timothy C.
4 out of 5
5/12/2021
Max was very knowledgable and quick with answers and information.
Charmaine S.
5 out of 5
5/12/2021
Good service, professional
Kim W.
4 out of 5
5/12/2021
Nina was in contact with me all day. Altho i was surprised and disappointed to hear that I didn't have any more complimentary oil changes-- I was told i had this one and one more left when i made my appointment-- Nina tried her best to get me the service that I wanted. My car was ready.
Kathleen T.
4 out of 5
5/12/2021
James was not only knowledgeable but also very patient. I had a lot of questions about my new Honda CRV hybrid and he took the time and went out of his way to make sure I understood.
Michiel W.
5 out of 5
5/12/2021
good
Donna P.
4 out of 5
5/12/2021
Always good service. Gennifer was so pleasant Matt also It’s important to me to be treated with respect. Gennifer and Matt were very respectful
Susan T.
2 out of 5
5/12/2021
Jennifer did her best, but the long wait at the dealership because a rental car was not available even I had been told it would be, made for a dissatisfying experience. Thanks for being a “loyal customer”, are just words. Actions make a bigger difference.
Betsy M.
4 out of 5
5/11/2021
Thanks again Kiley and the tech’s for your great service regarding my 89 accord. I appreciate all you do! Betsy M
Linda G.
4 out of 5
5/11/2021
Excellent service period.
Geoffrey Y.
2 out of 5
5/11/2021
I waited in my car for over 15 and watched employees walk by my car and not acknowledge me at all . A simple we will be with you shortly would have gone a long way.

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