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Real Reviews From Verified Customers

Service Center Review Summary

5 star 5990 reviews 64%
4 star 2225 reviews 24%
3 star 248 reviews 3%
2 star 488 reviews 5%
1 star 465 reviews 5%
Review Us
Bruce K.
5 out of 5
3/13/2021
I was happy with my service today, thank you.
Andrea H.
5 out of 5
3/13/2021
Excellent customer service. Thank you for taking care of our vehicle.
Herminio C.
5 out of 5
3/13/2021
Professional services every time. Thank you.
Lynn W.
4 out of 5
3/13/2021
I really dislike your surveys. Brett was quite helpful but why do you expect me to rate him each time?
Kathleen T.
5 out of 5
3/13/2021
Kind and courteous.
Dianna H.
4 out of 5
3/13/2021
Brett went above and beyond the call of duty to confirm my extended warranty.
Betsy M.
5 out of 5
3/13/2021
Kudos to Kiley at West Hills Honda for keeping me in the loop as extensive repairs to my Honda were being taken care of. Thanks much.
Cassandra I.
1 out of 5
3/13/2021
Not only is this my third time bringing in my vehicle for service for the same issue, but the customer service is completely lacking. We were given a rental car for the last 10 day repair from Honda. This time they said no because it’s not the same. In my opinion, it’s the same because we are back here for the same issue. I’m not sure how it is different. It actually seems worse with it being the third time our car has been at Honda for the same issue.
Colleen B.
5 out of 5
3/13/2021
Thanks
Carol G.
5 out of 5
3/13/2021
Wow! Expensive! Brett did a great job
Jill B.
5 out of 5
3/13/2021
Was fast and easy!
Christine D.
2 out of 5
3/13/2021
I went into the service office, of course with mask on, and they asked me to drive my car into the two lines of cars (3 ahead of me) and wait in my car, someone would be out. After 8 minutes in my car I went into the office where there were four employees talking to each other and behind their desk, no customers inside (only one outside besides me). They asked me to wait in my car, someone would be out “shortly.” After another 8 minutes with no employee coming out, I went back in where there were then just two employees behind there desks talking across the room to each other. James apologized and took care of me very nicely. I explained that I needed to pick up my wife from her vaccine so please as fast as possible. As he was nicely pointing me to the wi-fi lounge he said it would be under an hour. I asked again as soon as possible please. He said he would come and get me when it was ready. After an hour and 10 minutes, I went down to his desk and he said the car was ready.
Chelsey J.
5 out of 5
3/13/2021
James was incredibly friendly and honestly brightened my day!
Diane B.
5 out of 5
3/13/2021
Ricky was knowledgeable and courteous!
Noiemie M.
5 out of 5
3/13/2021
Excellent service!
Jules L.
5 out of 5
3/12/2021
Max did a awesome job! The whole staff is awesome! thank u max for having awesome customer service and i will be back! thank you! five stars all the way!
Colin C.
4 out of 5
3/12/2021
Very happy with the service. Everything was addressed, fixed, and explained. I feel confident the correct maintenance was done and at a good price. Mr Voskuhl and his team did an exceptional job.
Joseph K.
4 out of 5
3/12/2021
Pleased with the service and the facility’s of the dealership
Ryan H.
5 out of 5
3/12/2021
Everything was done efficiently and well
Sharon L.
5 out of 5
3/11/2021
James was very attentive and helpful.

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