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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2485 reviews 65%
4 star 961 reviews 25%
3 star 90 reviews 2%
2 star 135 reviews 4%
1 star 147 reviews 4%
Review Us
Anna F.
4 out of 5
9/22/2019
Excellent service today.
Ryan H.
5 out of 5
9/22/2019
Christopher provided outsiding customer service, it was a pleasure dealing with him today.
Chelsea W.
5 out of 5
9/21/2019
He was kind, professional and attentive. I really appreciated all his efforts and him keeping his integrity through out my whole process seeing as how my last experience didnt go well. He was definitely refreshing for me.
Barbara W.
1 out of 5
9/21/2019
Look forward to talking to someone
Donna E.
2 out of 5
9/21/2019
The problem wasn’t resolved. I spoke with the representative. He was very cooperative. I now need to find a time frame in my schedule to allow Kia to remedy the situation.
Vincent D.
4 out of 5
9/20/2019
He was great! Really nice and made sure we were taken care of. We also had a follow up since our vehicle needed some parts. Which came in way faster then we expected and were able set up an appointment during the same call. We have had nothing but GREAT and AMAZING customer service.
Erica D.
5 out of 5
9/20/2019
Rich is thorough and super professional! I highly recommend him!
Toni D.
4 out of 5
9/20/2019
Always great service. The service person still forgets to put a new expiration label on windshield for me to remember when to get the next oil change
Bryan G.
5 out of 5
9/19/2019
Excellent service as usual...pricy, but excellent.
Silvia P.
3 out of 5
9/18/2019
It's been years since the sides mirrors have worked properly and finally Richard got what was needed to fixed them .I feel safe on the road again, thank you Richard Palmer
Dianna D.
5 out of 5
9/18/2019
The service representative was very curtious and friendly.
William H.
5 out of 5
9/18/2019
Fantastic service!
Sabrina L.
4 out of 5
9/18/2019
Service was fast and accommodating. Only complaint I have is the greasy fingerprints left on the handle of my door on the inside and the smell of farts in my car.
Linda S.
2 out of 5
9/18/2019
I do not doubt for a minute you guys will get me all straightened out. The service department have ALWAYS taken care of me and my whole family with our numerous KIA'S. I'm looking at this as just a bump in the road. We can't expect everything to ALWAYS be perfect. Matt, Richard and the team will without a doubt make it all right.
Craig F.
5 out of 5
9/18/2019
Excellent as always.
Jerry P.
5 out of 5
9/18/2019
A true professional!
Patricia A.
5 out of 5
9/15/2019
My first time visiting the service department for a recall upgrade. The service rep was very friendly and helpful. The service was quick and my wait time was short. Yea!!!
Rosemay L.
5 out of 5
9/14/2019
Good job good customer service
Sandra J.
4 out of 5
9/14/2019
Chris is the best
Cindy T.
4 out of 5
9/14/2019
After battling an ongoing creaking noise, I think it’s been resolved - only time will tell but I can say without a doubt, this was an exceptional service experience! Chris kept me posted on repairs and better yet, saved me over $300! I was expecting to replace my front brakes but he had them remeasured for wear and determined they weren’t needed yet - yessssssss! Then after replacing the part needed to resolve the creaking, Service Manager Matt Wright, test drove my vehicle himself and decided more extensive replacement was needed to resolve and made it happen and I’m very grateful. Well done West Hills KIA team, especially Matt, Chris and Wayne R., repair master! Thank you so much!!

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