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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2485 reviews 65%
4 star 961 reviews 25%
3 star 90 reviews 2%
2 star 135 reviews 4%
1 star 147 reviews 4%
Review Us
Michael W.
4 out of 5
12/27/2019
Chris is a true professional and my wife and kids were well cared for well her car was being serviced.
Rodney A.
4 out of 5
12/24/2019
Just a oil change put it was done fast and there was no trying to add things the car did not need
Desirae I.
5 out of 5
12/23/2019
Richard is a wonderful service writer! He always communicates what I need and answers all of my questions. He is the reason I continue to service my car at West Hills!
Sonya W.
4 out of 5
12/22/2019
Took longer than estimate but I was treated well and informed of delays
Arvella T.
5 out of 5
12/22/2019
Richard is always so nice and he is so professional. He does a great job and excels at customer service. I appreciate all he does.
Steven C.
3 out of 5
12/22/2019
So glad Saturdays are an option now!
Guy T.
4 out of 5
12/21/2019
Chris made sure I understood the entire process regarding the servicing of my KIA Sorento.
Nora L.
5 out of 5
12/20/2019
Thank you. Always excellent service.
Melissa B.
5 out of 5
12/20/2019
Chris is always a pleasure to work with. He keeps me informed and up to date throughout the entire process.
Douglas L.
4 out of 5
12/20/2019
Christopher was fully engaged and listened to my concerns
William J.
4 out of 5
12/20/2019
Truck did great and we will be back for more service and maintenance work. Thank you again.
Virgilio P.
5 out of 5
12/20/2019
Chris always give 100% customer satisfaction every time I visit the shop. Job well done.
Melissa C.
4 out of 5
12/19/2019
????
Lawrence E.
5 out of 5
12/19/2019
good job
Janet L.
5 out of 5
12/19/2019
Excellent customer service, always.
Sandra C.
5 out of 5
12/19/2019
It's always a pleasure to be at the Kia Dealer for maintenance on my Optima. Richard Palmer is always helpful and pleasant to work with. Thank you for the care that you give your customers!
Sharon R.
5 out of 5
12/19/2019
She is very nice, accommodating and gave me updates during the car service. She explains well about the services that my car needs.
Louise V.
1 out of 5
12/19/2019
I could not afford expenses. Idt was necessary for diagnostic. Battery was twice the price. I was told around 307. Then it came to $377. Big difference. I had to borrow money from my son in law. I paid a lot of money. Car was not vacuumed like always. No car wash coupon either. It is not miss Nguyens fault it is the shops fault.
Paula F.
5 out of 5
12/18/2019
Very Good Customer service
Jessica H.
4 out of 5
12/18/2019
I had a wonderful experience with True and her excellent service today. As always Chris Mossman included ???? eve when my car is down I know it will be handled well. Only complaint is the rental car being charged for another whole day when just over a couple hours due to work .... pretty lame when quoted 180 and being chArged almost another 100 around Christmas. Not thinking I would be using this service again after that

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