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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2485 reviews 65%
4 star 961 reviews 25%
3 star 90 reviews 2%
2 star 135 reviews 4%
1 star 147 reviews 4%
Review Us
John M.
5 out of 5
3/19/2020
Outstanding.
Chelsea H.
5 out of 5
3/19/2020
Richard Palmer is the coolest and extremely helpful and efficient
Lorena .
5 out of 5
3/19/2020
Nice folks. Highly professional and attentive
Carrie J.
5 out of 5
3/19/2020
Eric was equally friendly and professional
Edgar B.
1 out of 5
3/19/2020
My wife was there for 3 1/2 hour to get a tail light and the back middle seatbelt replaced on a 2018 Kia Forte 5 After a hour and a half she asked what was taking so long, since everyone that had shown up around the time she had arrived had already left. The service rep said that only certain people could work on the car since it was a manufacture warranty. Our question is since we scheduled it 2 weeks in advance why weren’t there more people to be able to make this more streamlined? I could’ve done this In my drive way in half the time by myself.
Le H.
4 out of 5
3/19/2020
Thank you for an excellent customer service today Christopher! Be safe & stay healthy!
Akeijah L.
5 out of 5
3/19/2020
Eric was very friendly and helpful. His delivery in helping me was very kind. Five star rating. Thank you Eric.
Eileen J.
5 out of 5
3/19/2020
Everyone was very considerate and professional. I especially appreciated the rental car since I had already scheduled a doctor’s appointment as well a Physicsl Therapy. I was able to go without worry. Also I felt Richard really cared about my car problems and was going to try to fix it.
Donna H.
5 out of 5
3/18/2020
Awesome job fast everyone was so nice even in this difficult time THANKS
Eric K.
5 out of 5
3/18/2020
Quick an d painless
Carol S.
5 out of 5
3/18/2020
Truc did an excellent job of keeping me updated about the status of my vehicle. She was very personable and professional.
Nathanial S.
5 out of 5
3/18/2020
It was fast and did a good job!
William S.
5 out of 5
3/18/2020
Happy with the timely service. Plan to schedule more appointments Thank you.
Laura N.
4 out of 5
3/18/2020
All good Experiences at keya and the people are always friendly. However on my way home tonight the headlight they said was just loose and they tightened gave me an error message of a burned out headlight again so apparently that isn't fixed
Stephanie W.
2 out of 5
3/17/2020
We waited four and a half hours for a job that was quoted to be one and a half hours. From what we could tell the problem was with the techs in the service garage. Payton did the best he could. I wish I had brought a lunch!
Sarita J.
5 out of 5
3/17/2020
You always have great customer service. The atmosphere is welcoming and your people pay attention to the the customers’ needs and listens patiently. Mr. Palmer met me in my vehicle cordially and listened to my concerns patiently. I had a great experience to the last minute.
Nancy W.
5 out of 5
3/17/2020
She was very nice, and professional!
Rodolfo M.
4 out of 5
3/17/2020
Payton, did a great job from the moment I walked in the door until he walked me out to my vehicle. He noticed that my vehicle wasn't properly cleaned and didn't hesitate to have the vehicles rewashed prior to releasing it to me.
Roy S.
5 out of 5
3/15/2020
Always so friendly and helpful.
Paul C.
5 out of 5
3/15/2020
Awesome experience

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