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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2485 reviews 65%
4 star 961 reviews 25%
3 star 90 reviews 2%
2 star 135 reviews 4%
1 star 147 reviews 4%
Review Us
Aimee C.
5 out of 5
7/5/2020
Richard was always friendly, positive and kept me well informed. I appreciate him a lot!
Catherine M.
5 out of 5
7/4/2020
Excellent, fast service!
Leonard S.
5 out of 5
7/4/2020
Service keeps getting better!
Lance J.
5 out of 5
7/4/2020
as usual pro service by all.
Rachel .
5 out of 5
7/4/2020
Chris was excellent in communicating everything that was going on with my car, and in working with Kia to utilize my warranty.
Jessica W.
1 out of 5
7/4/2020
I was told my car would be done in about 45 minutes to an hour... i called to ask what the progress was and was told I would be getting a call back. I got a text that didn't tell me anything about my cars progress. It had also been 3 hours by that point. I called again at around 4 hours because I still hadn't gotten a call and they were unable to transfer me to someone who could tell me what was going on but nobody was available. Finally I got a call after 4 and a half hours that my car was ready.
David B.
5 out of 5
7/3/2020
Really enjoyed working with Richard...he was knowledgeable, professional, friendly, cheerful, and helpful...great representative for your business!
Taylor B.
4 out of 5
7/3/2020
Very welcoming
Oscar I.
5 out of 5
7/2/2020
Customer service is great
Berwyn S.
5 out of 5
7/2/2020
Absolutely, I feel comfortable with my future relationship with west hills kia. First class service even during covid.
Karen D.
5 out of 5
7/2/2020
Your welcome
Erica D.
5 out of 5
7/2/2020
Erik and everyone in the department was fabulous as usual!!!
Randal P.
5 out of 5
7/1/2020
Chris did a great job from the time I arrived to the time I left. The service was fast and thorough!
Silvia R.
2 out of 5
7/1/2020
Hi I have taken my car to Kia numerous times for the same problem they can’t seem to get it right my service guy is awesome but again the problem is at night so it’s not really his fault for taking pictures I’ve left the car there I got in the rental so on and so forth it takes time away from my day and my time away from my family which I know it’s important I don’t know what to do you guys ordered the part still not the right one still doesn’t work I’m very frustrated I don’t know what to do
Rachel .
4 out of 5
7/1/2020
Chris’ communication with me throughout this process has been excellent! I really appreciate how he has kept me updated throughout my car’s servicing. He’s also been great with my warranty and helping get my service payment refunded.
Denise H.
5 out of 5
7/1/2020
An awesome experience
Diane W.
5 out of 5
7/1/2020
Satisfied as usual
Marie Z.
5 out of 5
7/1/2020
From the warm greeting, to the thorough and expert service and down to the reasonable price, I was thoroughly pleased with West Hills KIA. This will be my new service station.
Sharon W.
5 out of 5
6/30/2020
Service great, representatives great!
Robert K.
5 out of 5
6/30/2020
Great service. Thanks Chris.

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