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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2485 reviews 65%
4 star 961 reviews 25%
3 star 90 reviews 2%
2 star 135 reviews 4%
1 star 147 reviews 4%
Review Us
Miles U.
5 out of 5
11/3/2020
Great customer service as always
Sheila G.
5 out of 5
11/3/2020
Great job
Mark H.
1 out of 5
11/3/2020
Overall it was fine. I was told it would be 45 minutes to an hour. It was an hour and 20 minutes. Not the end of the world but my vehicle was parked in the exit for 15 minutes before I said something to get my paperwork. Not the end of the world just thought it was weird. The service did not reset my oil life on the truck I had to do it when I got in also the service spilled oil somehow when I got home there was a smell of burning oil and smoke coming from underneath the motor. I had to check it out. I realize this is possible when the oil is changed but I have never seen it this excessive. Like I said overall it was fine but I was mildly disappointed in the details that got missed.
Lisa I.
1 out of 5
11/2/2020
My shifter top piece was lost. The Manager never got back to me about it. He said he would get back to me the next day. He took the other piece. Still waiting to hear back.
Barbara Z.
2 out of 5
11/2/2020
When I made my service appointment, I would have appreciated hearing that there is a recall for the charging cord for my vehicle and that I could bring it to be repaired. My service visit was very good otherwise.
Michael S.
5 out of 5
11/2/2020
Great service appointment
Ray B.
5 out of 5
10/31/2020
Very quick service and professional service
Jane F.
3 out of 5
10/31/2020
Service was good. Unhappy that prepaid oil changes that are no longer covered as they are considered to be time expired. I understand the reason that is now enforced but I think it is a short sighted decision. To my mind apart from your good service standards that brought extra service opportunities such as tires brakes etc.
Annette S.
1 out of 5
10/31/2020
Unfortunately my first experience with west hill Kia was not good. The representative was very unclear on what problems my car had. She didn’t provide clear answers which caused a lot of confusion and frustration
Annette S.
5 out of 5
10/31/2020
Richard was very patient, answering all of my questions. He was knowledgeable and professional.
Ashleigh S.
5 out of 5
10/31/2020
Richard is great! Very kind and friendly.
Leslie S.
5 out of 5
10/31/2020
I can always count on Truc and the Kia family to comfort me thru these trying times, Thank you again guys at Kia especially Truc & Richard ffg or there undying kindness
Lindsey G.
5 out of 5
10/30/2020
I was so impressed with the customer service and interaction with Richard and all the staff at Kia.
Frank K.
5 out of 5
10/30/2020
Great job as usual by your team! Connor was fantastic, came out to greet us and got things going right away.
Stephanie D.
1 out of 5
10/30/2020
Spent an hour waiting Technician said he couldn't locate warning symbol on dash.
Sarah S.
4 out of 5
10/30/2020
Connor was nice, personable and made sure every question we had was answered.
Christine S.
3 out of 5
10/29/2020
Richard promised me cupcakes at my next oil change as it’s scheduled on my birthday! ???? LoL
John M.
5 out of 5
10/29/2020
Donnie was very communicative and shot straight with me. I appreciated it.
Thomas B.
5 out of 5
10/28/2020
The Best service and excellent customer service. I appreciate Truc Nguyen for being on top of the care and service she offers. I am more than satisfied with her professionalism and cares as a customer. Thank you for all your help and information and also prompt time of service. Thank you for greeting me and taking care of all my needs! Your the Best! You make coming to your establishment very comfortable and so well taken care of!
Amanda S.
5 out of 5
10/28/2020
Always a great experience when Richard is the Service Advisor. He is friendly and knowledgeable with a professional demeanor that displays a confidence in all matters related to my service appointment needs. I love coming to West Hills Kia for service because I know people like Richard are there for me to ensure I have an excellent customer experience. Thank you Richard!

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