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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2485 reviews 65%
4 star 961 reviews 25%
3 star 90 reviews 2%
2 star 135 reviews 4%
1 star 147 reviews 4%
Review Us
Robert N.
5 out of 5
11/18/2020
I’ve worked with Truc several times and have always found her to be very helpful and knowledgeable. Bob Novak
Gail R.
5 out of 5
11/18/2020
Very professional and save
Michael C.
5 out of 5
11/18/2020
Donnie was clear about the time of the service and kept me updated.
Erica Q.
4 out of 5
11/18/2020
Richard was attentive and provided insightful suggestions regarding issues with my vehicle. His ability to communicate with candor, and clarity lends integrity to an industry that isn't always female friendly and difficult to navigate.
Marjorie S.
2 out of 5
11/17/2020
I tried to call and let the service department know I was running late. Was on hold for over 5 minutes and nobody answered my call. When I pulled in right at my appointment time 1:50 there were 2 cars in front of me. No big deal, Richard (I believe that was his name) came right out and got my info. My oil change should have been about an hour but it took about an hour and 20.
James T.
2 out of 5
11/17/2020
It took 7 minutes before a service rep could come out to my car. Upset that your dealership is the only one I have ever done business with that refuses to vacuum the floor mats and wash the windshield. No excuse for this lack of a basic and industry wide service. I will not speak with anyone who calls so do not waste your time. I was also given a trade in price as an incentive to trade up. Your printed material said that loyal customers would receive 125% of trade in value. The price given me was about $2,500 below the listed clean trade in value according to NADA.
Regan M.
5 out of 5
11/15/2020
Great and friendly service, thanks!
Tony S.
5 out of 5
11/15/2020
Richard is an EXCELLENT service person and honestly, a REAL credit to your organization. In my mind he typifies what excellent service and communication is about. Regards, Tony S
Jean C.
2 out of 5
11/15/2020
This is the second time I have been there that they didn't utilize my coupon when they said they would. This time was only $25, but for someone living on disability this is a lot.
Annette S.
4 out of 5
11/15/2020
Connor was very helpful and courteous. He answered my questions and assured me that the issues with my car were being addressed. I’d also like to thank Jay for for his support in all of this and handling my situation with professionalism and kindness.
Erica N.
4 out of 5
11/15/2020
Connor is by far the best service dept employee I’ve worked with in many, many years at West Hills Kia. He is professional, polite and knowledgeable. Because he’s so good I’m afraid he will move positions and then I’ll be stuck with someone else!
Sabrina G.
5 out of 5
11/15/2020
Thank You!
Al C.
5 out of 5
11/14/2020
Great appointment. Richard did a great job as usual! A very safe. It was a pleasureable time.
Lorenzo E.
5 out of 5
11/13/2020
Great service
Donna E.
3 out of 5
11/13/2020
This text was sent to me at 7 AM. That is unacceptable.
Lyle M.
5 out of 5
11/13/2020
Truc is an awesome employee and I consider her a friend
Miranda B.
5 out of 5
11/13/2020
Truc was wonderful! She explained everything fully and was kind and knowledgeable!
Carl G.
5 out of 5
11/13/2020
Richard answered all my questions in a satisfying way
Victoria K.
5 out of 5
11/13/2020
Conner at Kia was amazing. His customer service and communication were impeccable. I was impressed with his knowledge and attention to detail. He was extremely helpful in diagnosing the problems with our car. He was friendly and fast! Thank you for all your help with our white Kia Soul Conner!
Bill T.
4 out of 5
11/13/2020
Truc is always professional and helpful. She always has a smile and is helpful in my automotive repair. Only request would be to have more diverse music playing in the lobby. Not enough R&B. Black people spend money there too.

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