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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2485 reviews 65%
4 star 961 reviews 25%
3 star 90 reviews 2%
2 star 135 reviews 4%
1 star 147 reviews 4%
Review Us
Rita E.
5 out of 5
7/6/2018
Chris was Awesome! Service was done quickly. Thank you!!
Michael V.
5 out of 5
7/6/2018
I enjoying working with Rich, he’s very customer service oriented and takes care of the smallest detail. As usual your service did a great job. Will I come back, yes. It was a enjoyable time spent with my KIA friends. ????
**** W.
5 out of 5
7/6/2018
Richard was exceptional, from the initial phone conversation and appointment scheduling through delivery of the completed service! Also the overall quality of my experience by and from West Hills Kia stood out as top notch. Gratefully and Sincerely, **** W
Michael V.
5 out of 5
7/4/2018
He did a great job taking care of myself and my vehicle we got in and out in the time he said and no problems Great customer service and great care. Thank you for your service
Wagner C.
5 out of 5
7/4/2018
Richard Palmer goes the extra mile to get the customers satisfied. Thanks to him my visited was excellent. Thanks.
Karin B.
5 out of 5
7/4/2018
Cameron did a great job!!
Michelle H.
5 out of 5
7/3/2018
Fast friendly and convenient service!
Mike W.
4 out of 5
7/3/2018
Your service is always quick and easy. And you don't continually try and upset.
Eva A.
4 out of 5
7/3/2018
He was very kind, knows his job well . I have been coming to west hills for 5 years everyone is always welcoming . I have always been highly satisfied with my service. Thank you for all you do !!
Melissa K.
5 out of 5
7/3/2018
Awesome service!
Ryan .
4 out of 5
7/1/2018
Richard is an outstanding representative of Kia. He estimated my service at about an hour. I came back from getting a bite to eat an hour and a half later and he was very apologetic. I didn't even notice it as an inconvenience but he still demanded that the service department pay for the oil change because the time frame wasnt what he side. I truly don't see it as an inconvenience but for him to go out of his way and take care of me like that makes me feel like I can only trust my Optima at West Hills. He was one hell of a guy.
Crystina D.
4 out of 5
7/1/2018
Cameron was very friendly and made my check in and check out very quick and easy. He demonstrates the importance of customer satisfaction.
Erica P.
5 out of 5
7/1/2018
Friendly staff. All work appears to be complete. Car was clean. Thank you.
Josephin K.
4 out of 5
6/30/2018
They took my car in as an emergency. Got recall on the Nero that engine could catch on fire. I was very happy they fixed the problem quickly and gave me a coupon for coffee. Thank You again. J Kelley
Michele B.
5 out of 5
6/30/2018
Cameron was very polite, prompt and made sure I was taken care of.
Marie C.
5 out of 5
6/30/2018
We are always treated like the MVP..Most Valuible Persons when we have any interaction between all the departments we deal with...... You can not improve .....YOU ARE ALREADY BEYOND GREAT!!!!
Douglas L.
1 out of 5
6/30/2018
Never contact me about anything. I don't like this dealership and I will only go there for warranty work!!!!! NO MORE EMAILS, TEXTS, PHONE CALLS. NOTHING!! HOPE YOU UNDERSTAND THIS MESSAGE! VERY DISSATISFIED!!!!
James G.
5 out of 5
6/29/2018
He was very helpful and kept me informed of how our repair was going.
Thomas W.
4 out of 5
6/28/2018
Chris was polite, friendly, and quick to respond to my maintenance issue. Kept me informed throughout the whole procedure. I thoroughly enjoyed the conversations I had with him. A good well-rounded person.
Rebecca D.
5 out of 5
6/28/2018
Richard handled my time at West Hills Kia expeditiously. Very smooth process! Thank you Richard. Becky DeWitte

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