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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2485 reviews 65%
4 star 961 reviews 25%
3 star 90 reviews 2%
2 star 135 reviews 4%
1 star 147 reviews 4%
Review Us
Mark F.
4 out of 5
12/28/2018
A good guy
Debra S.
4 out of 5
12/28/2018
I liked that I wasn't pressured to do more than what I needed.
Robert G.
5 out of 5
12/28/2018
Richard did a great job with communications and is a genuinely nice guy
Charles H.
5 out of 5
12/28/2018
Chris waa great very friendly and supper helpful. If we did have a question he had the answer right away.we had a lot of interaction with a lot of different employees and the were so friendly and helpful. I won't go anywhere else. Donna Haden.
Kennedy L.
5 out of 5
12/28/2018
Very helpful!!
Matthew M.
5 out of 5
12/28/2018
Richard Palmer has been my favorite service advisor 4ever and he is like amazing every time! I completely trust leaving my vehicle with Richard and the team and I will continue to bring my wife’s and mine vehicle to west hills Kia to see Richard every time!!! Thank you Richard.
Anita P.
5 out of 5
12/28/2018
Great job
Linda P.
5 out of 5
12/28/2018
The Service department was very timely with what they had to get done
Shannon H.
5 out of 5
12/27/2018
Love the wonderful staff. I'm always treated with respect. Christopher walked me to,my car I love that.
Rodney R.
4 out of 5
12/27/2018
Amazing, delivered my vehicle personally.
Dian C.
5 out of 5
12/26/2018
Your dealership has been extremely responsive to our needs. Thank You
Bridget D.
1 out of 5
12/22/2018
Since my vehicle was left over night, the check out paper should have been ready.
William M.
5 out of 5
12/22/2018
My husband has Parkinson’s and Kevin’s escorted us to seating and to our Kia Sorento preventing my husband falling. I’m very grateful for his kindness and time and caring for Kia customers. Anita-Louise Cressy and William J. Marley
Jonathon G.
3 out of 5
12/22/2018
Today was the second time our oil change sensor had not been reset however this time it was caught by myself before leaving the dealership and I waited for that to be done before leaving.
Rebecca U.
5 out of 5
12/22/2018
Chris was great!! Thank you so much!
Marilyn B.
5 out of 5
12/22/2018
EXCELLENT SERVICE AS USUAL!
Amanda S.
4 out of 5
12/21/2018
I came in today, pretty freaked that my check engine light has just come on. Right away, he reassured me that “we are going to figure out the issue” and get me back on the the road. I told him I just bought a house and really needed to be able to finish moving and that I loved how much room my Soul had to accomplish that. Anyway, long story short, the light was diagnosed as a “small leak” in an engine part that needed to be replaced. He very confidently explained that I could still drive my car with the light on because they had checked everything out to rule out any more serious issue and that I wouldn’t be left stranded on the side of the road. The part was ordered and I was scheduled to come back in a week to get the part replaced. I left satisfied and assured that the engine light was my car’s computer picking up that small leak; and that it wasn’t something to be freaked out about. He gave me peace of mind and that was one of the best gifts I could have gotten today. Thank you Christopher Mossman!
Janet E.
5 out of 5
12/21/2018
Very personable
Reina M.
4 out of 5
12/21/2018
Awesome dealership.
Susanna H.
5 out of 5
12/21/2018
Very satisfied with the customer service that was provided.

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