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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2485 reviews 65%
4 star 961 reviews 25%
3 star 90 reviews 2%
2 star 135 reviews 4%
1 star 147 reviews 4%
Review Us
Lonna .
5 out of 5
2/13/2021
Loved the greeting and follow up. Very nice staff!
Laurie M.
1 out of 5
2/13/2021
We had our Sorrento in for a recall and windshield wiper issue on 12/29/20. The recall was taken care of, but we were told they needed to order a part for the windshield wiper issue. We made an appointment for 2/9 to have the part installed and to have an oil change. We were told the repair and oil change would take about 2 hours. We requested a courtesy car and were told we couldn't get one. After 2 hours they said our car was ready and they only changed the oil because they still didn't have the part. We drove 1 1/2 hours, 71 miles, one way to have this taken care of. At no time did the dealership attempt to contact us to let us know they didn't have the part. We were very upset and were told the service manager would call us that day to follow up with us. We never received a call.
Jim O.
5 out of 5
2/13/2021
Excellent Service
Corrie M.
5 out of 5
2/13/2021
Richard always goes above & beyond in helping me make informed decisions about servicing my Kia Optima. This time he helped explain the terms of my engine warranty per the updated Kia campaign.
Anne S.
5 out of 5
2/12/2021
I think Richard did a great job trying to solve the mystery with my car and I’m very happy with the result.
Jaclyn P.
5 out of 5
2/12/2021
Richard has consistently provided us with exceptional service, he is friendly and is always helpful. He is ready to answer or seek out the answer to any of our questions. All around great service!
Mikayla F.
5 out of 5
2/11/2021
Overall best service in town
Denice G.
4 out of 5
2/11/2021
Time - great I was taken care of right away Service- fantastic and friendly , even vacuumed out my kia. Wait for the service to finish- 45 min. No one tried to push me into paying for any more than what I came for. All in all it was perfect
Jake Armani.
2 out of 5
2/10/2021
There were no comments whatsoever from my previous maintenance in regards to what they did and problems we had with it in the past.
Kristopher I.
5 out of 5
2/10/2021
Very helpful staff.
Kimberly F.
5 out of 5
2/10/2021
I have always had a good experience tat KIA in Bremerton. Richard is very helpful, and had a lot of passion for his job. Thank you, Richard.
Ronald L.
5 out of 5
2/9/2021
Friendly, work done very promptly.thank you guys.
Jeramiah O.
5 out of 5
2/9/2021
Thanks! Super smooth process
Blake E.
4 out of 5
2/7/2021
Truc is the best service advisor on the hill. I came in thinking I needed a lot of work done and it turned out I didn’t snd she made sure that I replaced a tire that had some damage to the sidewalk. She’s the best and I will always go to her for my vehicle service.
Nancy M.
3 out of 5
2/7/2021
Jay was great. However, I was not pleased with Kia determining that my ten free oil change program, that was provided as an enticement to buy my car, now is stated to apply only to 3 years or 36,000 miles. The salesman and sales manager didn't mention that when they were pitching the sale. I deeply resent this bait and switch technique.I believe you should refund my $62 charge and reinstate my remaining FREE oil changes.
Susan A.
1 out of 5
2/6/2021
The length of time was unexpected. I believe I was forgotten, even after waiting for 1:45 hours when I asked for a time of completion, I did not receive a reply.
Kristen S.
5 out of 5
2/6/2021
Truc is very helpful and informative !
Lucinda P.
5 out of 5
2/6/2021
Very friendly.
Kristen S.
5 out of 5
2/5/2021
She’s very helpful !
Eugene E.
4 out of 5
2/5/2021
I was prepared for a bad experience because history has a way of repeating itself with KIA. But that was not the case with Richard he did a great job from start to finish. No hidden surprises he said what was what point blank.

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