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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2485 reviews 65%
4 star 961 reviews 25%
3 star 90 reviews 2%
2 star 135 reviews 4%
1 star 147 reviews 4%
Review Us
Michael S.
4 out of 5
6/16/2019
Cameron was very polite and helpful. Offered a ride to go somewhere as my wife was waiting for vehicle. He offered drinks before and after. Thanks
Michael T.
5 out of 5
6/15/2019
Richard was fantastic to work with, listened to my concerns with the car, and was prompt in contacting me. I really appreciated his diligence and help with getting the car back on the road.
Dorothy G.
5 out of 5
6/15/2019
They took good care of me.
Anthony K.
4 out of 5
6/15/2019
I have no complaints due to the professional attitude of the staff
Paul B.
5 out of 5
6/14/2019
Nice work. Excellent service this visit.
Charles K.
5 out of 5
6/14/2019
Great job, thank you
Waconda B.
3 out of 5
6/14/2019
Cameron went above and beyond with my service experience. My car was in for it's maintenance and new brakes on the rear tires when it was also discovered that the drivers side rear tire was splitting. He found tires for my vehicle and still had it back to me in the same day. Thank you Cameron Alameda
Christi .
5 out of 5
6/14/2019
Fast and friendly service!! Went above and beyond my expectations!!
Paul W.
5 out of 5
6/14/2019
Fantastic service by Cameron, he is definitely an asset to your company.
Ismael B.
4 out of 5
6/14/2019
Service was quick. Learning how to use the auto start was a bit of a challenge
Dianne A.
4 out of 5
6/14/2019
Chris was very through with taking care of my needs today even though I did not have an appointment. He was able to have all 3 door handles replaced on my Kia Niro and found out it was also no cost as it was a recall. Excellent service. Thanks again, Dianne
A. Sean.
5 out of 5
6/14/2019
Chris and the team were helpful once again. Thanks West Hills Kia crew!
Hermanne I.
4 out of 5
6/14/2019
Cameron was very professional and thoughtful the moment we pulled in to the moment we left. He greeted us as we arrived, continually kept us updated throughout our service, and even offered us bottles of water as we left. Thank you, Cameron.
Keri B.
5 out of 5
6/14/2019
Always friendly and very helpful, very prompt. Always nice to have such great service.
Melinda M.
3 out of 5
6/13/2019
I was promised a free oil change by the service manager and I told Chris about it when I checked in. But I still got charged for it. Oh, well.
Chris P.
1 out of 5
6/13/2019
At 8:30 AM we were given a two hour window for completion of the work on the car. At about 12:30 PM I called to find that the work had not been started due to a port shortage. We had made some tentative plans for the afternoon that we had to cancel. It would have been nice had someone called to let us know that the repair was delayed. No one dead. $300 labor for changing an air hose seems to be extremely excessive.
Eric H.
4 out of 5
6/13/2019
Went out of his way to help me pick up my car in Edmonds from Bremerton so I could return the rental car
Leona V.
5 out of 5
6/13/2019
Cameron was perfect
Shannon H.
5 out of 5
6/13/2019
I love going to your establishment I'm always treated with dignity and respect and I will continue to go there I love the way that your staff treats everyone
Michelle W.
5 out of 5
6/13/2019
Chris was very helpful and informative

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