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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2857 reviews 64%
4 star 948 reviews 21%
3 star 136 reviews 3%
2 star 256 reviews 6%
1 star 272 reviews 6%
Review Us
Fred F.
4 out of 5
6/17/2020
All i can say is Outstanding!!! Service. Thanks! To all involved.
Nathan E.
1 out of 5
6/16/2020
Tires were aired up to 35psi when they're supposed to be 32psi (which they were when I brought it in). Also, the person from parts said they would check out my car to replace a missing bumper cover bolt, and that was not done. I mentioned it to service before leaving, and they quickly fixed it.
Eleen H.
5 out of 5
6/16/2020
We love Haselwood... They always take care of us. You are our number 1 place to go for vehicles and service. Paula Rumrill is the best sales person and Jenni in service took good care of me today. Thank You, Eleen H
Derrick G.
5 out of 5
6/16/2020
Jennifer was a pleasure to work with. She kept me informed and even got some extra recall work done while I was there.
Leslie C.
4 out of 5
6/16/2020
Great interface
Robert R.
4 out of 5
6/15/2020
Randy was more than helpful. I inadvertly left my tablet on his counter. He secured it and I was able to get it the next morning.
Richard S.
4 out of 5
6/15/2020
excellent service but cant seem to clear the trouble light
Dylan D.
2 out of 5
6/15/2020
Had a 1pm appointment to simply put front and back emblems on. It took a little over 3hrs till completion. Time and appointment management skills need to be better.
Deborah M.
4 out of 5
6/14/2020
Brought my 2004 Cadillac on Friday for oil change and service engine soon. Great customer service by Brett and Randy. Both were very helpful and answered all my questions thoroughly. Randy was able to coordinate have additional work done so I could pick up my car on Saturday. Appreciate that they had their technician who had the best experience with Cadillacs work on my Cadillac. Thank you!! Have been a loyal customer since 2009.
Lawrence C.
5 out of 5
6/14/2020
Randy is the dealerships best advisor. Very helpful, knowledgeable and attentive.
Tasha B.
5 out of 5
6/14/2020
Randy was wonderful to work with. His communication was excellent with keeping me updated with the progress of my Suburban. Very helpful and kind. Thank you Randy for great costumer service.
Charles W.
5 out of 5
6/14/2020
Randy did a great job. Thanks
Benigna T.
5 out of 5
6/14/2020
Thank you!
Scott B.
5 out of 5
6/13/2020
Good service department
Loretta R.
5 out of 5
6/13/2020
Brian was very helpful in answering my questions and also in having good results to a difficult task .
Ron S.
5 out of 5
6/13/2020
Thank you so much
Jeffrey D.
5 out of 5
6/13/2020
Randy is the best!
Lawrence M.
3 out of 5
6/13/2020
?????????? Except not having a rental car avail. $70,000.00 truck wrapped with bumper to bumper warranty you’d think you’d get a rental. Not mad, just my opinion. Also maybe step it up like the Ford and Toyota dealership. Vouchers for snacks and treats, and even Tuesday massages. Just sayin.... ;)
Clinton O.
5 out of 5
6/13/2020
Fabulous
Joe L.
5 out of 5
6/12/2020
Randy was very pleasant.

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