A part was ordered for my 2019 Canyon. There was confusion and in the communication between parts and service personnel. I was not notified the part had arrived as the part was not linked to me. I had to call several weeks later and eventually the part was found. Appointment for repairs was made. I believe I would still be waiting had I not been proactive!
After having to wait almost a month to get in for an oil change, had to wait 2 and a half hours because something else was taken care of. Pretty piss poor....
Brian is awesome. Friendly, knowledgeable, to the point. Made my services hassel free. Always happy to use hasselwood.
It’s too bad you are losing Brian in a week, very helpful and thorough.
Jennifer was great but the work I needed done that I was sure would be covered by my warranty, was not. Resulting in a $178 charge for getting nothing done.
The check in process was all over the place with no order, rhyme, or reason. My husband stood outside for over 15 minutes waiting to be checked in, and a customer walked right in front of him to check in and no one said anything. There were a group of employees just chatting about non-work related things, and seemed very disorganized. When we went to pick up our vehicle, I’m glad we paid online prior to getting there. I had to work until 5:30, so we weren’t able to get there until just after 6pm, and the attendant did not know how to take payment, was unsure where things were, made me find my own vehicle and walked away with his hands in his pocket whistling. It was a very disconcerting visit and experience, since all other times we have been there had been excellent. It seemed like the employees are not taking pride in what they do and couldn’t care less if customers were satisfied with the service they received. It was very unprofessional and sad to see.
My car was not fixed at all but paid $490.
Randy was extremely busy because they were undermanned that day, but he is a natural multitasker. He helped me very well with all the services I needed for my Silverado. Thanks much, Randy!
I am not completely satisfied. Upon picking up my vehicle, I found my navigation system was not working. It was working perfectly well when I left the vehicle and was not an item to be fixed.
I went back to the service department immediately upon seeing the problem. They were not able to fix the system and asked I call Jennie for assistance. I am still waiting to be contacted.
Not pleased
Pretty good service, knowledgable and informs me of the process at every step.
Great job! Appreciate the kind courteous service.
Appreciate you getting me in and taking care of the original carelessness. Hopefully this will remedy the situation and cause your techs to be a little more cautious/meticulous in the future. ???? Thanks!
Brett was helpful and kind. He was quick to answer any questions I had.
Randy is the go to guy when you need something done. I have one issue with service though. Since this is the week end there’s no one to complain to. We had transmission work done and now the cruise control doesn’t work and I think it’s in all wheel drive continuously.
I’ll call the shop Monday 10/12 and make another appointment.
Worked me in on a Saturday with an appointment so I can leave on a trip on Monday. Outstanding thanks so much
Took longer than expected because their compressor went out. Didn't do very well keeping everyone informed. Extremely disappointed to find out that the prepaid oil changes we purchased when we bought our vehicle, had a 3 year expiration date. We were not told this at the time of purchase. We are now out 3 oil changes.
It was good even though it took 2 hours for an oil change and tire repair!
The representative was nice. It just took a lot longer than it should of or I was told. He said 1 hour, maybe 1:15 since I asked for wipers to be installed during the oil change. It was at 9 am with 2 people in the waiting areas at 11 I came up to ask if he could check on my car.
Always professional and trustworthy. Thank You
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