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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2857 reviews 64%
4 star 948 reviews 21%
3 star 136 reviews 3%
2 star 256 reviews 6%
1 star 272 reviews 6%
Review Us
Robert A.
5 out of 5
11/12/2020
All very professional. You'd never guess I only bought a Corvette.)))
Steven F.
5 out of 5
11/11/2020
Brett was great. Friendly and conmunicative and attentive. Very satisfied with the service. Thanks!
Patrick K.
5 out of 5
11/11/2020
Randy always provides clear and concise information, good customer service skills, enjoyable to work with.
Rosemarie H.
5 out of 5
11/11/2020
Excellent customer service
Kurt W.
5 out of 5
11/7/2020
Randy did a great job!
Stanley C.
5 out of 5
11/7/2020
Informative and helpful
Janet F.
4 out of 5
11/6/2020
Staggering the check in time for service appointments could be improved. The wai t to drop off the car was about 20 minutes.
Robert H.
4 out of 5
11/6/2020
Brett is awesome. I will be taking all my business to him.
Andrew O.
5 out of 5
11/6/2020
Randy was very helpful and professional throughout the repair process.
Sandra S.
5 out of 5
11/6/2020
It was a pleasure to deal with people like Brett he is very professional and make you feel welcome and keep you updated on what’s going on with your vehicle he also check to make sure that all recalls have been taken care of, I couldn’t be more happier with the service that I received.
George E.
3 out of 5
11/5/2020
I'd never been disappointed with your company
Kari D.
1 out of 5
11/5/2020
An oil change shouldn't take almost two hours and on top of that I had to inquire about the status of my car to be told my car had been done but my paperwork was in a pile that wasn't touched yet. Very frustrating!
Robin C.
2 out of 5
11/4/2020
$426 for a spare key. Shameful. $148 for labor costs to cut a key and program fob. Shameful. $25 added in for Shop & Hazmat services for a spare key to be cut and programmed. Shameful. Being told to relax as the process can take 1 1/2 to 2 hours. Shameful. Friendly and courteous service. Appreciated.
Sylvia P.
5 out of 5
11/4/2020
I have always had great service at Haselwood. Brett was no acception. He was very respectful and helpful. You should have more like him on your team.
Amber C.
5 out of 5
11/4/2020
He was helpful and kept me informed!
Fawn H.
5 out of 5
11/4/2020
Great to work with
Christopher Y.
2 out of 5
11/4/2020
Everything went fine. I just wish I would have been given documentation of the service performed.
Maurice G.
5 out of 5
11/3/2020
Great job.
Houston B.
4 out of 5
11/3/2020
Randy is one the best service managers I have ever had the pleasure of working with in my long experience with GM and GM products. He jump through many hoop to help me with my warranty issue. I will buy my next vehicle from Hasselwood and the main redone will be because of the support and professionalism of Randy.
John M.
5 out of 5
10/31/2020
Everything was handled perfectly, thanks. Brett could not have been more helpful.

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