Haselwood Chevrolet Buick GMC Auto Repair Service

Good job

Faster than I thought everyone was great thanks!

Randy was excellent. Great communication and made my experience great. Thank you Randy

Done in time!

Good job, thank you!

Brett was very courteous, outlined what needed to be fixed, and was up front about it.

Randy always has excellent customer service. I appreciate being able to walk in , get correct services I need for my vehicles. ???? thank you

Always good service! Thank you

It took to long for oil change.

Service done earlier than promised. Thank you

Thank you!

Service was fine and my assigned service person, Ricky was great. My issue is that a repair which I believe should have been covered under warranty was not, costing me over $1200. My **** antenna seal failed causing a water leak, this is not a wear and tear issue. When I purchased the truck used in July 2019, I purchased the most comprehensive extended warranty offered and believed that anything other than wear and tear would be covered, well this problem was an exception. I even found a service bulletin acknowledging that this issue was a known problem and that it should have been repaired prior to the vehicle being sold, but this was only valid until 2017. I had reported a water intrusion issue shortly after purchasing the vehicle and the front windshield was replaced. I have to wonder, but have no way to prove that this may have been part of the problem originally. Ricky tried everything he could to have the repair covered to no avail. So I will have to pay for a repair that I believe should have been covered. I am disappointed in the system not the people. I have purchased many vehicles from your store over the years, must admit for the first time I regret it. I will write a letter to the Hazelwood group and can only hope that someone will help me to at least defray some of the cost. Sincerely, William B

Randy was awesome. The automated systems (text and email) seemed to lag reality though and caused some confusion. All good otherwise!

Chris wasawesome

Everything was great and Randy is awesome!

The issue of the key stuck in the ignition was initially fixed when I picked it up. Two days after the repair the key began intermittently to get stuck again in the ignition & eventually 4 days after repair key completely stuck with the truck not completely shut down. Had to bring it back in Monday December 4th to fix the issue again. I had to rent a car from haselwood and my understanding haselwood not covering rental costs. I find this not right being the truck is still under warranty and your mechanics failed resolve the problem the first time. This has been a big disruption in my employment for this week and last. The truck is used for my landscape design company.

Very satisfied. The appointment was extremely accommodating. Thank you.

Shane was awesome, above and beyond. Receiving a survey text at 7:35 AM to see if I was satisfied is way too early. It would be unfair to take that aggravation out on Shane or ANY employee.

Excellent communication!

He was pleasant even though busy. He explained everything and then answered all my questions.. when I had paid he walked me to my truck. Very satisfied.