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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2857 reviews 64%
4 star 948 reviews 21%
3 star 136 reviews 3%
2 star 256 reviews 6%
1 star 272 reviews 6%
Review Us
Ron K.
1 out of 5
1/1/2021
Brett was fine For the prices you charge the old change tech should reset oil life indicator.
Mark B.
4 out of 5
1/1/2021
Brett was outstanding and he helped a co-worker with another difficult situation while providing us with super service for our 2020 Chevy Bolt (even calling the factory to dig into our electrical issue). Brett is a credit to your service department! Mark B
Julie L.
5 out of 5
1/1/2021
Shane was a great communicator, he was professional and took care of all my concerns, thank you Julie L
Danny L.
4 out of 5
1/1/2021
Brett’s my hero
Bryan E.
5 out of 5
1/1/2021
Thank you!
Cary J.
2 out of 5
12/31/2020
Did not complete all work
Gregory C.
4 out of 5
12/31/2020
We just moved to Silverdale so I'm very happy that I can count on Brett and Haselwood Chevy to take care of any service needs I may have in the future. Thanks,
Guy M.
1 out of 5
12/31/2020
Second time in for the airbag service light first time was $1300 second time 500 neither time was fixed I don’t think anybody took the time to test it for more than a few seconds after they reset the check engine light was on immediately when I went out to start the car need the master tech on this one come on guys
Jeremy W.
2 out of 5
12/31/2020
People should not have problems like this with a vehicle less than 4 years old. Should people once in awhile encounter these types of lemon issues, they should not be told that neither the factory warranty OR the extended warranty you sell them, will cover the charges... shame on GM and shame on extended warranty companies for trying to pass the buck.
Kathleen H.
5 out of 5
12/31/2020
Thank you ????
Ken R.
1 out of 5
12/31/2020
I visited your Chevy dealership on 12/30/20 for a oil change and tire rotation. made an appointment for 10:30am arrived at the dealership a few minutes before my appointment. Pulled into the service center and the employee came out and was not friendly at all and made me feel unwanted. Never introduced himself or thanked me for choosing the dealership. This is my first time at the dealership and was expecting a better experience. I was a little disappointed that it took almost 2 hours for the service to be completed. I have been to multiple Chevy dealership for service and a car wash and have be under an hour.
Leslie M.
4 out of 5
12/31/2020
It took too long! It took over 2 hours.
James J.
5 out of 5
12/30/2020
Thanks
Paul H.
4 out of 5
12/30/2020
Randy did a great job in facilitating the repairs to our vehicle. His communication skills were impeccable. I do like the texts that your dealership sends out. They are very helpful. Thanks again. Paul
Brad W.
4 out of 5
12/30/2020
All was smooth and as promised
Shawn A.
2 out of 5
12/30/2020
After 20 years of purchasing and having our vehicles serviced at Haslewood, we will not be purchasing or coming in for service...Not all Erin's fault. We have noticed a decrease in the service department for some time. It it was not for Randy Strasburg, we would have left some time ago. We did not purchase our last vehicle from Haslewood last year because of lack of confidence/trust with service techs
Dan E.
4 out of 5
12/30/2020
Great job Randy
Andy G.
5 out of 5
12/30/2020
I couldn’t ask for a better experience. From the great scheduling and reminders to the courtesy loaner car, to the communications regarding the repairs, the entire experience was a great one. Thank you for making this repair as painless as possible.
Dan E.
5 out of 5
12/29/2020
Well done
William H.
5 out of 5
12/29/2020
Always a great job taking care of customers.

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