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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2857 reviews 64%
4 star 948 reviews 21%
3 star 136 reviews 3%
2 star 256 reviews 6%
1 star 272 reviews 6%
Review Us
Morrie B.
5 out of 5
4/3/2018
Aaron was very professional and knowledgeable about the worked performed on my truck. He provided with good advice that will help me take care of my vehicle.
Danny B.
5 out of 5
4/3/2018
He was professional and answered every question completely to my satisfaction.
Susan L.
5 out of 5
4/1/2018
even cleaned the carpets this time...thank you!
Michael B.
5 out of 5
4/1/2018
Thank you
Lindsay A.
5 out of 5
4/1/2018
She was very nice and listened to everything I needed done.
Gregory G.
5 out of 5
4/1/2018
I was very satisfied with Jason's service he was dressed well and answered all of my questions with superior knowledge of my 2014 Buick La Cross..
Robert L.
1 out of 5
4/1/2018
I was told diagnostics was $115 and was charged $400 without authorization. Plus was told warranty denied claim. I called warranty and it wasn’t denied. You guys didn’t want to replace the parts they would pay for. Very unsatisfactory. Will never return to Haselwood. It has hasn’t been the same since chuck is gone. I told them to call me if it was more than $115 and nobody called. I will be filing a complaint with the attorney general and better business bureau
Ray H.
5 out of 5
3/31/2018
Randy is courteous and informative. A pleasure to work with. Thank you Randy
John P.
5 out of 5
3/31/2018
Job was delicate and done on time,,,,Aron Taylor was on the ball ,,,,,! I appreciate the several updates I received,,,,Job Well Done John Pate
Ann Y.
5 out of 5
3/30/2018
Aaron makes sure I am happy before I leave every time .
Stephen Q.
1 out of 5
3/30/2018
When the intermittent problem first started showing up, less than a week after we got our car, I called in and was told that yes, there was a bulletin and that it might be possible to retrieve a trouble code to confirm the problem. I know intermittents are tricky, but meanwhile the driver information center is inoperative every other day and we are waiting for it to fail, and yesterday we were not told anything about a bulletin and were informed that this system has not self-diagnostic codes available. We will be patient, but we hope when we bring it in for its oil change that you will be able to spend some time trying to verify the concern. I also have opted out of these emails after trying since we bought the car to not have them sent to my work.
Kipp B.
5 out of 5
3/30/2018
Great customer service
Eugene L.
5 out of 5
3/29/2018
Courtney was excellent! She was very attentive and responded very quickly and effectively with problems that came up.
Diana P.
1 out of 5
3/29/2018
The repair for the clock issue is still intermittent:(.
Robert B.
5 out of 5
3/29/2018
Great job!
John C.
5 out of 5
3/29/2018
I was treated superbly. I received a phone call from Aaron to clarify the exact nature of my service needs. My truck done on time and reasonable price. Aaron answered all my questions and escorted me to my tiruck after I paid my bill. I was entirely satisfied.
David H.
5 out of 5
3/28/2018
Very communicative and helpful.
Paul T.
5 out of 5
3/28/2018
Dislike all the text messages, tell me how shut them off! Help.....????
Robert G.
1 out of 5
3/26/2018
I will say Courtney was great. But I really want an explanation for why y'all thought my power steering issue I had before was not related to the power steering recall. The recall said you may experience temporarily loss of power steering, which I did. So I had my truck towed to hasslewood and I was told your technitions couldn't find anything wrong. Then the recall came out saying exactly what I experienced. That is why I would like an explanation. Thank you
Anthony M.
5 out of 5
3/26/2018
Frenidly helpful and pleasent thank you

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