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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2857 reviews 64%
4 star 948 reviews 21%
3 star 136 reviews 3%
2 star 256 reviews 6%
1 star 272 reviews 6%
Review Us
Elizabeth G.
5 out of 5
4/8/2018
Aaron Taylor really stepped up the game when it came to costumer assistance..
Arthur K.
2 out of 5
4/7/2018
Jason should not be a service writer. Doesn't have a clue what customer service is all about. Not his fault but almost two weeks for a part that wasn't needed . problem was a simple setting. Product knowledge by tech . Salesman resolved the problem. Not a pleasent experience at all.
Michael J.
5 out of 5
4/7/2018
Jesse was absolutely amazing! I couldn’t have asked for better customer service - you have a customer for life (even if GMC has lost a customer for life). We are planning on replacing the truck and bringing the new one to you as well! Thank you!!!
Debbie G.
5 out of 5
4/7/2018
Aaron was very pleasant and our car was completed in the amount of time he told us.
James M.
4 out of 5
4/7/2018
Jason sent an email at 7am stating the job was completed and I could pick up my vehicle at any time. I did not expect it till late today. Sure appreciate the early notice.
Frank H.
1 out of 5
4/6/2018
It took over three hours for a standard oil change service. As I understand, there is a problem with your inventory system in that it said there was a cab-filter in inventory for my 20124 Silverado. There was none. No one communicated with me to keep me informed. I had to ask why it was taking so long.
Brady A.
2 out of 5
4/6/2018
One suggestion. Don’t give a time estimate for service if you can’t come close to honoring it.
Annette R.
5 out of 5
4/6/2018
Everyone is so nice. I was asked several times if I needed anything.
Tracey C.
5 out of 5
4/6/2018
Ryan and Jesse have taken great care of me every time I have been in. This time was no exception, they went above and beyond to make sure I was duly informed and able to make the best decisions. I look forward to working with them for many years to come. Thanks for all y’all do.
Stanley C.
5 out of 5
4/6/2018
Super service. ????
Dorothy T.
2 out of 5
4/6/2018
The floor mats were not placed in position After the detail work so we had to put them Back ourselves. Great job keeping us posted As to when the car was going to be ready!
Ray D.
5 out of 5
4/6/2018
Thanks; excellent service!
Michael B.
5 out of 5
4/6/2018
Jessy was great as usual!
Jon L.
5 out of 5
4/5/2018
Great service!
Richard C.
1 out of 5
4/5/2018
Took Equinox in for the door chime. No cnoisechime was made when the lights were left on and the key was turned off with the door open. Latch and door pin was replaced but the buzzer still doesn't work. I was told that a module is responsible for the buzzer, and that sends a signal to the radio (which now doesnt work) is the cause. Question: if the module needed to be fixed why didn't we fix that to begin with? We installed an after market cd stereo and it worked prior to the car being turned in last week. On my way to bestbuy tomorrow to get a module and hopefully that fixes the issue.
Kim M.
5 out of 5
4/5/2018
I really appreciate Randy and his commitment to Quality customer care and service. And I got to meet Jason today and he was pretty awesome as well. Great group of professionals in the service department. I'm happy with this visit. I've been happy with every visit thus far.
Jason S.
5 out of 5
4/4/2018
Always great to work with
Beverly S.
3 out of 5
4/4/2018
I Jason did a great job! However I need to say when I made my appt I said a light was on on the dash! It was on already on my last visit! Cameron said they didn't have time to check it out but that it had something to do with cold weather starts! Jason said I would have to pay $115 just to have it checked! If we know what itt is why can't we fix itt??
Steven L.
5 out of 5
4/4/2018
Appreciate the curteous, fast service. Very satisfied with my Volt so far.
Sha Christa.
5 out of 5
4/3/2018
Aaron was amazing as always. Ryan made sure I was a top priority and the team got me and my sons back on the road as fast as possible!

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