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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2857 reviews 64%
4 star 948 reviews 21%
3 star 136 reviews 3%
2 star 256 reviews 6%
1 star 272 reviews 6%
Review Us
William B.
4 out of 5
5/12/2021
Although there were some issues Randy took the initiative to solve the problems good customer service ????
Lawrence S.
4 out of 5
5/12/2021
Emily did a great job!
Jay M.
4 out of 5
5/12/2021
Good job, and you didn’t try to sell me something I didn’t want
Staci S.
4 out of 5
5/12/2021
Having Emily take care of me was the best experience I e had since my family have been customers there! She greeted me promptly. No one else even made eye contact yet she was as busy as the men were. She went above and beyond to schedule my next appt for 75K service, checked to see if I’ve used all 3 oil change coupons I bought at Xmas time, and found me outside sitting in the sun yi let me know my car was nearly done as she knew I had another appt in Silverdale! She’s a model customer service employee for sure!
Clayton M.
4 out of 5
5/12/2021
The person helping me was great.
Rodney M.
4 out of 5
5/12/2021
Very professional Polite Knowledgeable
Earl F.
5 out of 5
5/11/2021
Thank you
David S.
4 out of 5
5/10/2021
Nicholas was very professional and knowledgeable. The best part was that he gave me clear instructions as to what to expect and where to hang out while I waited. He approached me mid-way through the service to update me on the status of my vehicle and to see if there was anything I needed. I observed him being very friendly and energetic with other customers as well. My experience was way better than I had anticipated. Thank you to the entire Haselwood team and especially to Nicholas! Give the guy a raise!!!
Sukanya P.
4 out of 5
5/9/2021
Brett was easy to deal with.He listen and deliver completely satisfied.
Dale W.
4 out of 5
5/9/2021
Randy was great, thank you for taking care of our vehicle. As a dealership it would have been nice as a courtesy for spending such a large amount on repairs you could have given the car a cleaning. Wash and clean the windows etc... but Randy was great again thank you.
Laurie L.
4 out of 5
5/9/2021
Nick was exceptional in customer service. Thank you. Bad experience elsewhere
Will L.
4 out of 5
5/8/2021
He worked very hard to make a difficult situation right. Thanks for going the extra mile.
William K.
2 out of 5
5/8/2021
Concerns were discussed with Service Mgr and also Asst Service Manager. Trainee problems are understood. Future visits for C8 to be scheduled through Service Manager
Kimberly E.
4 out of 5
5/8/2021
The whole experience, from start to finish was perfect!
Danny B.
4 out of 5
5/8/2021
Professional and courteous, goes well beyond the call of duty.
Robert S.
4 out of 5
5/7/2021
Service person was very helpful and informative. Cloe in customer service was also very good.
James E.
5 out of 5
5/7/2021
Excellent service, timely updates from Nicholas, good follow through. Great service team at Haselwood. Special thanks to Jason Arnold who diagnosed and solved the problem with the HIC Module.
Cris L.
4 out of 5
5/6/2021
Nicholas followed up in communicating with me in the areas of concern with my vehicle. He kept me informed where my vehicle was in the maintenance process and got back with me as soon as my vehicle was ready. Out of 5 stars, I give Nicholas 5 stars for his work ethics. I bought my 2009 Silverado at your dealership new and have had it maintained at your dealership on a regular basis since i bought it. One area i hope your dealership can get back to is the courtesy shuttle program.
David T.
4 out of 5
5/6/2021
Nicholas was thorough, polite and professional. He gave me a time estimate and the team actually finished early. I received an estimate for possible future maintenance separate from the scheduled safety recall work. Thank you
Lauren L.
5 out of 5
5/6/2021
Richard was very helpful.

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