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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2462 reviews 63%
4 star 892 reviews 23%
3 star 114 reviews 3%
2 star 228 reviews 6%
1 star 235 reviews 6%
Review Us
Evelina T.
5 out of 5
10/7/2018
As always great customer service explains very well
Stephen T.
2 out of 5
10/6/2018
The only thing lacking was a greeting of some kind when I arrived. People were involved in their work and in workplace banter while I stood around for a moment. A brief "we will be right with you" would let me know that someone sees me and I am not just being ignored. Everything after that 30 second moment was great.
Pamela M.
5 out of 5
10/6/2018
Service was super awesome!
Jeffrey .
5 out of 5
10/6/2018
Great customer focus
Marla W.
4 out of 5
10/6/2018
Jesse was very pleasant to work with. I have one question - I bought a new set of tires but did not receive any warranty information about this purchase. Is it possible for someone to mail or email this information to me?
Theresa A.
4 out of 5
10/6/2018
BRETT WAS VERY CORDIAL AND EFFICIENT.
Mauri P.
2 out of 5
10/5/2018
My service advisor at your dealership was THE WORST customer experience I've ever had in my life. Constant excuses, dancing around questions with non answers, no communication even after several calls. At one point I literally called 7 times and failed to get through to the service department being put on hold for 15+ mins at a time. I've bought 3 cars from you guys in the past and will not be returning for a 4th. I will also be taking my warranty repairs elsewhere. Im pretty big in the Vw/Audi community and will spread the word to stay away.
David S.
4 out of 5
10/5/2018
He handled things quite well
Elizabeth E.
4 out of 5
10/5/2018
All work was done and the documentation / explanations are clear and well done.
Norm C.
5 out of 5
10/5/2018
Job well done.
David G.
4 out of 5
10/5/2018
Thank you. He took personal responsibility for my vehicle
Freya L.
1 out of 5
10/4/2018
Fortunately I have one tire that is different than all the others. It's how I knew my tires had not been rotated. Since I had already paid for the service the only option I was given was to return to the shop and get it done. I was not happy about this. I would have preferred a refund. Once I returned the shop had my tires rotated in about 10 minutes and I was told my next oil change is free. I feel this was a fair resolution. Brett apologized for the error and I accepted his apology.
Christopher U.
4 out of 5
10/4/2018
I was surprised they had the parts and were able to get the work done! Same day!
Eleanor W.
5 out of 5
10/4/2018
Excellent friendly service. Prompt and very satisfactory
David P.
4 out of 5
10/3/2018
I always feel confident about the service, especially when Jesse is working with me. Just don't feel like he's going to over charge or recommend something that doesn't need attention. Thanks
Eric P.
1 out of 5
10/3/2018
This text came from an email I thought was Jesse's. I sent pictures to this text number. There are some flaws in the digishield and a scratch on the hood of the car that was not there before. Can someone get back to me about this.
Ernest E.
4 out of 5
10/3/2018
The service was great, Lars was right there to meet me when I came in the door. I was very happy with my experience today. Sincerely, Ernie Elton
Richard C.
5 out of 5
10/3/2018
As usual it was fast efficient and fully explained
Ryan A.
4 out of 5
10/3/2018
Great people!!! Thanks for the tip on the 25 cent coke machine
Lucy G.
4 out of 5
10/3/2018
All work was done well in a timely manner. Best of all, they found a card that I had been missing. Friendly folks.

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