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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2462 reviews 63%
4 star 892 reviews 23%
3 star 114 reviews 3%
2 star 228 reviews 6%
1 star 235 reviews 6%
Review Us
Chikako I.
5 out of 5
6/11/2019
Great customer service!
Floyd D.
5 out of 5
6/11/2019
The service people were able to do what was necessary even though I didn’t have an appointment. Everything went perfectly.
Lindsay G.
5 out of 5
6/11/2019
Jesse rocks!
Charles V.
5 out of 5
6/9/2019
Jason was outstanding in his delivery of services needed and knowledge of my make of vehicle. Excellent attitude!
Crystal W.
5 out of 5
6/9/2019
He was very helpful and informative. Thank you.
Christy G.
5 out of 5
6/9/2019
Excellent service by everyone I met.
Carolyn G.
5 out of 5
6/9/2019
I had an amazing experience. Customer service could not have been better.
Christopher K.
2 out of 5
6/8/2019
While I am happy with my most recent experience, I have been informed of something that makes me very unhappy with Haselwood as a whole, that makes me inclined to take my business elsewhere from now on. Before my 100,000 mile warranty was up, I took my car in for the 90k mileage maintenance and mentioned my concern that the car was burning oil at a fast rate, causing the oil light to go on every week or two. I was reassured that this was “simply due to the higher mileage on the car” and being a person that does not know vehicles, I took the news at face value. I have since been told by a personal friend that is a mechanic who has looked at my car, that the seals are worn out and this issue would have been visible before when I asked your service department to look into it. I now feel that I was purposefully misled so that Hyundai and or haselwood would not need to foot the bill for the repair during my warranty. I have been a loyal customer since 2012, my parents for years longer than that. I now have a car with significant issues that is no longer under warranty. I am not happy.
Robert J.
5 out of 5
6/8/2019
Service center top notch... Shout out to Caroline who was very professional, explained everything thoroughly and very pleasant to talk too... Very fast service; thank you very much... Robert J
Timothy O.
4 out of 5
6/7/2019
Caroline was very professional. Our vehicle work was completed ahead of the time I had requested.
Karen H.
4 out of 5
6/7/2019
Jesse Roka is personable and listens to my concerns. He understands the need for all parts if Haselwood VW to know what is going on with customers.
Sharlyn H.
4 out of 5
6/7/2019
I felt welcome , respected, and was I kept informed during the service process. A suggestion, however, with digital pictures so easy , if the inspecting mechanics would take a picture to show customers damaged parts —- like in my case CV boots— it would go a long way toward an owners understanding of the need for replacement. Not all repairs would be helped by a picture but some would. AND everyone was very friendly.
Miguel R.
4 out of 5
6/7/2019
Jason was very helpful with me when I brought my car in for a oil change.
James D.
4 out of 5
6/7/2019
A pleasure to work with. Ensured we knew the status of our work being done. Would like to have her as our representative again.
Mary P.
4 out of 5
6/7/2019
I had a few questions after returning home about my invoice. Jesse was quick to respond to my concerns and clarified my questions.
Mark W.
4 out of 5
6/6/2019
Couldn’t be more professional Mr. Ramos as far as I feel is one of the best employees that Hyundai has working for
Wayne H.
4 out of 5
6/6/2019
Thanks Brett for getting our car back to 100 percent operational. The service that you provided will insure that if we have a tire issue out in the middle of nowhere that now we would be able to change tires and be on our way again. Our car has only been serviced by your dealership since we bought it there. This is the second VW that we have bought from your business. I look forward to continued support by Brett and his Sales Manager Sir Steven. I hope I have the Sales Managers name correct, I did not have the opportunity to thank him personally as well. I should have asked for his business card. Thank you again.
Warren P.
2 out of 5
6/6/2019
It takes to long. Everybody is in slow motion. Oh my computer needs to reboot, I will go get the paperwork, sign here and an hour and a half for an oil change!!! Sorry I bought at Haseleood!!
Rick W.
2 out of 5
6/6/2019
I'm glad my car is finally fixed but I am not happy that I couldn't be refunded for a diagnostic when it was covered under my warranty. Very discouraging and clearly a bad example of putting the customer first.
Damani C.
4 out of 5
6/6/2019
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