Haselwood Volkswagen Hyundai Auto Repair Service

Everyone was great

My recent experiences were not ideal to the point of not returning for future services. Kylie performed acceptable levels of recovery based on my overall experiences, and I will now be willing to give Haselwood a final shot for future services. I would like to note that I’ve never once felt cheated or had poor service by your service advisors (Jesse & Caroline are rockstars), however it feels like your technicians are rushing through work to the customers detriment.

Great service!’

Caroline was very pleasant to work with and she got everything handled on what needed to be done on my car. Job well done! Thank you, Karl R

Caroline is the best!

OK

Everything was explained to me before my service. I had installed an aftermarket part and was advised it may not work before attempting the service. Very knowledgeable and made sure I was fully aware of every aspect of my service. Thank you Brett for a job well done!!

After two visits, 10 days without my car and $371 the problem is still not fixed. First they could not replicate the problem so they changed spark plugs and even, I would not have taken my car in to get this done as I have family that can handle general maintenance. $371. Not fixed. Check engine light comes on and I take it in again and they decide to get the “Hyundai expert” and boroscope finds the catalyst system is melted on the exhaust manifold. First they try telling me it is not covered by the power train warranty because we are not the initial owners, we are. Then when they realize they are mistaken they go to replace the cat system. Jesse tells me that they noticed debris in the secondary catalyst system but they are hoping that doesn’t effect anything. They keep it over the weekend and test it to find that the debris is causing blockage but the secondary catalyst system is not covered by the power train and want an additional $800+ to fix it. I turned down their offer to see if they are even telling the truth and see what other “experts” say because I do not trust them. Most of the updates were Jesse calling me after hours to tell me they weren’t done yet which is not sufficient to make necessary arrangements. I military experience in vehicle maintenance and the management of it and we could not get away with this level of disorganization and lack of transparency. I was on the fence before this but now I am sure that I never want to own a Hyundai ever again.

Very efficient. Excellent communication. And pleasant people. Thanks.

Brett was awesome! He took care of everything and kept me updated the whole time. He even arranged for a rental! He was friendly and professional and made the experience completely stress free for me.

Outstanding customer service! Reason I am always willing to pay a little more at this dealership for services. My family has been associated with The Haselwood brand for 30 years. My Dad always trusted Chuck Haselwood the good name still Holds true, Thank you for a great team of employees!

Thanks for everything , I’m more than satisfied excellent service .

Jason Ramos is a very competent and professional customer service agent. His customer service is top notch and hard to imagine anyone could do a better job. Haselwood is lucky to have him on their team. He represents you well. I explicitly trust Jason with all my GTI needs! He sold us the car, and I couldn’t be happier with it. Thank you for the great service and car care.

I was so satisfied, I swapped out for a new car!

Great job, very good customer service

The service was great and done in a timely matter!

Great service.

Service was great and staff helpful a kind.

Jesse was professional, courteous & thorough!

Caroline did everything she could to help me resolve my issue. She was willing to work with me through a challenging fix with patience and kindness. She was always responsive and gave me updates throughout the process. I'd definitely work with her again.