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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3588 reviews 60%
4 star 1525 reviews 26%
3 star 169 reviews 3%
2 star 358 reviews 6%
1 star 327 reviews 5%
Review Us
Kip V.
1 out of 5
3/19/2020
Brenda did a good job. However I was disappointed that the battery was weak an not replaced under the warranty.
Alice H.
4 out of 5
3/19/2020
Best Service Department ever and have been coming here for years.
Scott C.
5 out of 5
3/19/2020
You did an excellent job under difficult times. Thanks
Kyle D.
5 out of 5
3/18/2020
The attendant that helped me was very courteous, pleasant, and professional. She explained everything very clearly.
Jeffrey W.
5 out of 5
3/18/2020
I was having a hard time getting service at Bruce Titus and apricate all you did for me
Chris F.
1 out of 5
3/18/2020
Round two with west hills ford. Brought my truck in for recalls and to fix my seat heat. Apparently communication was not good enough and they looked at drivers side air. Found an intermittent part got the wrong part. Truck stayed for nearly a week and the seat heat was never looked at. Bad taste in my mouth from the first two visits I had. The last one will be the last especially talking to a coworker who had similar experiences
Rebecca G.
5 out of 5
3/18/2020
Alexis was awesome. She was extremely helpful!
Makai M.
4 out of 5
3/18/2020
Overall the ford dealership is a disappointment to me. But Sarah Richardson is so amazing to work with that I can put up with a lot. Sarah is excellent at doing her job!
Shannon S.
5 out of 5
3/18/2020
Sarah was great
Kevin B.
4 out of 5
3/17/2020
Victoria went above and beyond to get my F-150 serviced. I certainly appreciate John and his team.
Walter M.
5 out of 5
3/17/2020
Very professional, great facility, a better experience that I've had with most other dealers
Christian R.
4 out of 5
3/17/2020
Chris was exceptional. He showed great professionalism, knowledge and caring. We've had many problems in the past but this visit resulted in no damage to our vehicle. All our maintenance is done and we'll bring her back later for the warranty leather repair. Allowing more flexibility to your staff for pricing considerations would show faith and confidence in their abilities. Chris single handedly restored my faith in West Hills Ford's repair ability. Give that man a raise!
Michael B.
4 out of 5
3/17/2020
Outstanding. A pleasure to bring my truck to your dealership. Most impressed by my service rep too. Thank you.
Susan M.
2 out of 5
3/16/2020
The service people were nice. I was satisfied with them. However, when I was driving home my car did not seem to drive as well as it had before the service. I left a voice message with Cameron but did not hear back yet. I will try driving some more to see if my car improves, but I may need to bring it back for more service.
Lawrence D.
5 out of 5
3/16/2020
Chris went way above and beyond to provide the best customer service possible. He's a real gem and a credit to your organization! I hope he's my service manager the next time I come in..
Heather F.
5 out of 5
3/15/2020
Customer service is excellent
James L.
5 out of 5
3/15/2020
Staff was very helpful. Service was quick
Jacqueline W.
5 out of 5
3/15/2020
Staff was so incredible.
Mellissa P.
5 out of 5
3/15/2020
She was so welcoming and helpful
Marc G.
3 out of 5
3/15/2020
Christopher is awesome. He's the main reason I keep getting my truck serviced at West Hills instead of my mom and pop shop.

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