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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3588 reviews 60%
4 star 1525 reviews 26%
3 star 169 reviews 3%
2 star 358 reviews 6%
1 star 327 reviews 5%
Review Us
Gregory W.
4 out of 5
4/4/2020
Brenda is an excellent representative for the dealership.
David G.
4 out of 5
4/3/2020
Alexis Acker is one of the most knowledgeable and courteous service managers at the Ford/Mazda dealership you have. She is one of the "keepers"
Peter B.
4 out of 5
4/3/2020
I think we solved a long-standing problem.
Matthew G.
5 out of 5
4/3/2020
Na
Fred P.
5 out of 5
4/3/2020
Alexis was thorough and timely with keeping me appraised of my repairs.
Brandon M.
5 out of 5
4/2/2020
Cameron was amazing! Courteous and professional. Thanks Cameron!
Sydney B.
5 out of 5
4/1/2020
Thank you Colin for helping me get my car in quick and taking car of the problem, great service. Need more workers like him.
Patrick M.
4 out of 5
4/1/2020
Thanks for doing a full point inspection on my vehicle that is above and beyond great service
Jeffery H.
5 out of 5
3/31/2020
Kelsi always takes great care of my car. Thank you
Michael C.
5 out of 5
3/28/2020
Working with everyone in the service department was a pleasurable experience and kept in contact with me throughout the process. I highly recommend the service department at West Hills Ford.
Johnny H.
4 out of 5
3/28/2020
Under the current circumstances with COVID-19 guidelines and restrictions & my dealings with my insurance company for coverage regarding repairs, I feel all went well.
Kurt E.
4 out of 5
3/28/2020
Thank you for making it easy today during this crisis. Making sure social distance was important, and having extra space was nice.
Barbara J.
1 out of 5
3/27/2020
Twice now I have come in to have my Perma Plate reapplied and when I get home my car is dirty. I am not sure how they are applying the product to a dirty car?
David E.
5 out of 5
3/27/2020
Yes
Stephanie M.
4 out of 5
3/27/2020
Tough time for everyone right now. People are strapped, staff is stressed, the public is stressed and confined, but your team put on a smile. Last thing I needed to do right now was to buy a car, but at least we’re all in this together.
Rosa C.
5 out of 5
3/27/2020
Excellent customer service! Very satisfied
Gerardo G.
5 out of 5
3/26/2020
Perfect job
Marc K.
1 out of 5
3/25/2020
Pam was great. I brought a concern to her attention and she made sure it was addressed. However my concern is with the business processes of West Hills Ford Mazda. The dealership should be more upfront that their suggested maintenance is not the suggested maintenance of the Ford motor company. This lack of communication gives the appearance that West Hills Ford Mazda is being deceitful to its customers.
Jennifer C.
5 out of 5
3/25/2020
Keep up the great work
Barry Y.
5 out of 5
3/25/2020
It was a good experience with the service department.

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