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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3588 reviews 60%
4 star 1525 reviews 26%
3 star 169 reviews 3%
2 star 358 reviews 6%
1 star 327 reviews 5%
Review Us
Craig L.
4 out of 5
4/20/2021
I called on short notice and Chelsea Duket was able to schedule me for a someday appointment. Interfacing with Chelsea is always a pleasure. She's professional, competent and pleasant. I was in and out within the hour that she estimated. Well done!
Katie B.
5 out of 5
4/20/2021
Everyone was excellent during my service and no issues!!
Benjamin Ramm.
4 out of 5
4/20/2021
Oil changed. Reasonably quickly. That's what I wanted and it's what I got.
Rebecca K.
4 out of 5
4/19/2021
Colin was very professional and courteous. Clearly explained what was going to be done and when the car would be ready. Called us when it was ready. We were not able to make it to pickup but he was stil ther when we arrived after 4:00 Saturday and got us on our way. Very satisfying experience.
Michael R.
5 out of 5
4/18/2021
Colin was great today awesome customer service. Thank you - Linda R
Jay J.
5 out of 5
4/18/2021
Got it done faster than expected and runs great
Belinda R.
5 out of 5
4/18/2021
Everyone is very nice.
Randall H.
5 out of 5
4/17/2021
Cameron did a great job!
Bernard G.
5 out of 5
4/17/2021
Very nice and professional.
Alan G.
5 out of 5
4/17/2021
Friendly professional and timely service.
Donald C.
4 out of 5
4/17/2021
The only problem I have with my visi to West Hills Fox t is my Ford pass points is that I was told that I should get 3 or 4 oil changes with the points but looks like I’ll be lucky to get two out of them. But Mr Arper was very professional.
Kelsi S.
5 out of 5
4/16/2021
Kelsi was amazing
Joseph G.
5 out of 5
4/16/2021
Excellent customer service! Thanks Connor!
Michael B.
5 out of 5
4/16/2021
Conner is an exceptional advocate to West Hills Ford with his experience and exceptional professionalism. He takes great care of me as a customer and my vehicle. My heartfelt thanks go out to Conner.
Nathan S.
4 out of 5
4/16/2021
Upon setting up service I ordered work to be done and a specific parts to be included. When it was time For the service to be done the part was not ordered. Brenda made sure to overnight delivery the part to have the work done in an acceptable amount of time thank you for that
Melodie B.
5 out of 5
4/16/2021
Conner was great and the customer service was top notch!
Marie J.
4 out of 5
4/15/2021
Everyone was extremely helpful al the way through including making my appointment and needing to reschedule it. I was able to get the day and time I needed. Kelsi greeted me when I arrived and explained everything that was being done for my car under the loyalty maintenance program and asked if there was anything that I felt need addressing.. When I told her I wanted to wait outside because of Covid, she even provided me with a chair. The appointment was about an hour as was predicted. The mechanic was great and I appreciated all the care for sanitation that everyone took because because of the pandemic. My car was in great condition when I drove home! I will definitely be back!!
Karl D.
1 out of 5
4/15/2021
You wasted a half day of my time because your recall information was incomplete and you had to perform a inspection that showed the airbags had already been replaced.
John S.
1 out of 5
4/15/2021
I asked 3 times for them clear my check engine light 3 times. The check engine light is still on. Also, I did not see any fluids tip-off on my sheet as requested.
Adam K.
5 out of 5
4/15/2021
Cameron helped me today and made my experience so easy and enjoyable. I truly appreciate the care Cameron put into making me feel comfortable and keeping me informed on my vehicle. Thank you all so much for all the help.

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