West Hills Ford Auto Repair Service

Failure to address the chief concerns that I clearly expressed i.e. electrical odd happenings related to digital dash guages, sync to smart phones quite working, rear window defrost on passenger side quit and also part of drivers side, and most of all WWATER INGRESS INTO ENGINE COMPARTMENT! AGAIN, AM SO DISAPPOINTED IN WESTHILLS FORD SERVICE. I am feeling truly insulted by Westhills Ford not addressing these deficiencies.

He was great! Very courteous. Give him a raise !

Timely, affordable and friendly

Colin is by far the best service manager I have had the pleasure of working with!

Great efficient and thorough service. Thank you !

The hospitality , helpfulness, and friendliness of my service advisor, Pam Richards was extraordinary in a very professional, yet so personable way. My needs were definitely met above and beyond my expectations. Thank you for the pleasant business.

Princess Kelsi is the best!

Colin Arper was great to work with. He was very nice and friendly. He was very thorough In explaining everything. I was very pleased with my experience

Work was done on time and Pam did a thorough job.

Initially, it was understood that it was a 2 hour duration for pan gasket replacement. It wasn’t until after 1-3/4 hrs, that I was going to have to leave the vehicle overnight. On initial inspection to determine source and cause for slight vibration in front driver’s side wheel. Techs were unable to detect. Noise/vibration is still there. Problem is that it only becomes apparent after vehicle has sat idle/parked overnight. Suspect issue with brake rotor/caliper, wheel bearing, or part of transmission drive train. Left rotor becomes too hot to touch. I understand Alexis is fairly new to this position. She does a good job listening t the customer, but maybe in transferring information, something gets lost. I plan on taking to another Ford Dealership in order to get the problem checked out and repaired. I have spent $135 for a checkout after I explained he problem. The problem wasn’t fixed, but a oil pan gasket problem was diagnosed. After oil pan gasket was replaced, I remain at the original problem with noise and slight vibration and excessively hot rotor on left front wheel. Alexis is a good person and will become a good service rep.

Couldn’t be more happy with my visit and service received!!!

Chelsea was great. Really nice and easy to talk to. That was great to have in the morning. Have a good time at Ford.

Very professional and personable..very satisfied Thank you

I just want to say, as a worker I’m healthcare, I truly appreciate the free oil change. Not all of us in the industry make a lot of money. Most of us are just people like you and I, I take care of your parents and grandparents. I do this because I love what I do. I truly appreciate that Mazda cares enough about current event to take the time and expense to care for us. Thank you from the bottom of my heart. I seriously will never forget what you’ve done for me. This is a truly heartfelt thank you

Thank you.

Brenda was excellent to work with. Although she was extremely busy, often answering the phone out of breath, she still had a great attitude and answered all my questions. I would seriously consider buying a vehicle from your dealership.

I'm very Satisfied" and thank u ,for honesty " service

Chelsea and Mazda are awesome!!!!

Thank You! For honoring essential workers. (:

Easy peezy