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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3588 reviews 60%
4 star 1525 reviews 26%
3 star 169 reviews 3%
2 star 358 reviews 6%
1 star 327 reviews 5%
Review Us
Larry C.
4 out of 5
10/16/2020
Kelsi was a great help and a great communicator!!
Kathryn M.
1 out of 5
10/15/2020
I paid almost 400. For basically a new battery.
Bill D.
4 out of 5
10/15/2020
Chelsea is the BEST!
Jackie R.
5 out of 5
10/15/2020
very nice
William D.
4 out of 5
10/14/2020
The recent maintenance visit to West Hills, with coordination and oversight by Kelsi Schroeder, went very, very well. I was briefed with details at the start and informed quickly, again with sufficient details at the completion. A well done and a lot of thanks to Kelsi. R/ William D
Robert S.
4 out of 5
10/14/2020
Chelsea was the best. Despite the frustration of the vehicle being hard to diagnose she kept me informed and made me feel that your company was doing it's best and that it would be fixed properly which the previous shop that tried to fix it did not. She represented your company with professionalism and enthusiasm and made all of you look good.
Kevin S.
5 out of 5
10/14/2020
In my case it was a recall. Was handled professionally . Thanks, Kevin S
Richard A.
5 out of 5
10/14/2020
Excellent service
Shaun M.
5 out of 5
10/14/2020
Work was completed on time and as promised. Friendly staff. Easygoing atmosphere.
Dave K.
5 out of 5
10/14/2020
Thanks so much
Eliane R.
4 out of 5
10/13/2020
Kelsi Schroeder walked me through whole process with warranty company from the rental to getting parts. She did lots of leg work. The warranty place was screening me in the rental car payment. Kelsi set me up with that too. She took care of me.
Joshua H.
5 out of 5
10/13/2020
It was great!
Gerald J.
4 out of 5
10/13/2020
Great job by Cristina and the mechanics!
Wouter K.
4 out of 5
10/13/2020
From the moment I entered the service garage I was welcomed and made an appreciated guest. The opportunity to wait comfortably with the option for a cup of coffee and option to connect with work due to available WiFi makes this service an excellent experience. Thank you
David S.
5 out of 5
10/13/2020
Good experience
Derek W.
2 out of 5
10/13/2020
Tech had oil on hands when moved truck. Had oil on steering wheel, door handle l, and console.
Sue .
4 out of 5
10/13/2020
Everyone was welcoming and kept me updated on progress. It was faster than I expected and I appreciate that they were clearly listening to me. I like going there which is not how I use to think about getting my car serviced.
James S.
5 out of 5
10/13/2020
Friendly and efficient
Randy G.
5 out of 5
10/11/2020
She did an awesome job
Marilyn W.
1 out of 5
10/11/2020
Colin was fine. But I was shocked to learn the plan purchased with the car did not cover the rust spot on passenger rear door because it would require paint. After the several cars purchased from ****, Parr & West Hills this is a Serious Failure to Follow Through on promise made to fix it prior to delivery.

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