About Blog
Login
Service Center

Real Reviews From Verified Customers

Service Center Review Summary

5 star 3588 reviews 60%
4 star 1525 reviews 26%
3 star 169 reviews 3%
2 star 358 reviews 6%
1 star 327 reviews 5%
Review Us
Michael T.
3 out of 5
3/10/2018
Lack of communication in which made the experience very unsettling. I had to reach out more then once attempting to receive updates with the progress of the repairs. Finally, things really became more disappointing after attempting to contact Mrs. S. Harris Friday afternoon. I decided to stop by whereas I was informed that she had left work early due to a illness, hopefully, she’s feeling better but I couldn’t understand why as a customer her co -employees weren’t informed of her customer service responsibilities per that Day, someone needs to follow up with paperwork, details of repairs and most importantly, accept her calls so that we as Customers will be within the know and not left wondering what happened with their service, not good!!!!
Paul W.
5 out of 5
3/10/2018
Roger was great.
David E.
4 out of 5
3/10/2018
Thanks for the follow up on my issue. I’ll be in touch upon my return.
Kenton S.
5 out of 5
3/10/2018
Quick and fast service. Definitely trust Bryan in that he has our best interest in mind.
Jean J.
4 out of 5
3/10/2018
We will do that.
Johnny W.
4 out of 5
3/10/2018
Every time I go to either west hills ford or Honda definitely treated like I am the only customer. Which feels amazing I feel like "family"
Adam S.
5 out of 5
3/10/2018
Diesel guys are 5.0. Best service bar none!
Harper H.
1 out of 5
3/9/2018
Poor communication between representative and customer. The work I wanted done was expected to take very long and cost a lot, which it did. I was scheduled for the wrong day when making my appointment over the phone. And was given one days notice prior to my appointment that was in fact on the incorrect date. In the future when making an appointment over the phone I would like an initial confirmation of when the appointment was scheduled for. Not the day before the appointment.
Deborah A.
5 out of 5
3/9/2018
Roger is a caring service advisor
Michael K.
5 out of 5
3/9/2018
Bryan and staff greeted me warmly including RJ whom I will work with in leasing new vehicle
Dena C.
2 out of 5
3/9/2018
I thought vehicles brought in for service received a complimentary vacuum of the driver seat area? This is the second time I've not received that service. Am I incorrect/wrong?
Adrian B.
4 out of 5
3/9/2018
i look forward to my next appt. Thanks!
Stephanie H.
1 out of 5
3/8/2018
The servicing took a long time. The wait period was too long.
Daniel T.
4 out of 5
3/8/2018
I want to give a big thanks to Bryan for arranging a ride home when my plans had gotten messed up. That was above and beyond the call of duty.
Russell K.
5 out of 5
3/8/2018
Bryan is fantastic. He helped usnfigure out the root of an issue that was adversely affecting other things that we didn't even come in to get fixed, but took care of it. Great dude! Very appreciative. Will recommend and refer.
Wanda G.
5 out of 5
3/7/2018
I was satisfied with the service.
John M.
1 out of 5
3/6/2018
Everything went well with the service, everyone is friendly and helpful, but for the second time in a row the check tire light come on shortly after leaving the dealership. I will again be returning to get the light reset but it's a long drive and should be unnecessary. John M
Daphne W.
1 out of 5
3/6/2018
I feel the communication is lacking, I was told my care would take a couple of Days and it took a week. The updates that were sent, we're empty of Content. Also, your company used to wash and vacuum Out my car, and it comes back dirty. Just disappointed in the Customer service. Stacie was very nice. Daphne W
Richard L.
5 out of 5
3/6/2018
Very professional.
Cliff L.
5 out of 5
3/6/2018
Stacie was very helpful. I enjoyed conversing with her. She was informative and knowledgeable.

Loading...

Service Center Address
Service Center Hours
Service Center Directions
Service Center Review
Service Center Appointment
Service Center Recommended Dealers
Service Center Article
Service Center Specials
Service Center Photos
Service Center Videos
Service Center About
Service Center Contact
Service Center Cs Thanks
Service Center Apt Thanks
Service Center How It Works
Service Center Listen
Service Center Review Sort

We use cookies to personalise content and ads and to analyze our traffic. We also share information about your use of our site with our advertising and analytics partners who may combine it with other information that you've provided to them or that they've collected from your use of other services.