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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3588 reviews 60%
4 star 1525 reviews 26%
3 star 169 reviews 3%
2 star 358 reviews 6%
1 star 327 reviews 5%
Review Us
Shaun M.
2 out of 5
8/1/2018
It took 2 hrs for a simple oil change and a tire rotation. To add to it, they put an extra court of oil. My truck takes 7 of 5w20. I got 8. Not sure what specs the techs are looking at but I worked at ford in NC last year for two years and worked on diesels in the military before that and that’s not the right amount. It should only talk at most 45 min, but I expected an hour at most.
Corey C.
5 out of 5
8/1/2018
Cole was awesome and went above and beyond in making sure all my questions were answered and that I was fully taken care of.
Mitchell D.
4 out of 5
8/1/2018
Chris is the best service advisor West Hills Ford Mazda has. He recognizes I spent a lot of money at the business and values me as a customer. I am the happiest customer you have and Chris had earned my repeat business.
Grover J.
3 out of 5
8/1/2018
N/A
Brian C.
3 out of 5
8/1/2018
Bryan was fantastic today. The downer today was not being able to leave today with my problem solved with door handle.
Larry D.
5 out of 5
8/1/2018
Very nice Chris . We would like to Thank him and say excellent service! Larry D
Norma E.
4 out of 5
8/1/2018
The waiting area could have been a little better. It was a little boring just sitting there.
Anika K.
5 out of 5
7/31/2018
Fast, Freindly and Excellent Service Thank You!
Gale G.
5 out of 5
7/31/2018
Always friendly and helpful.
Jesse P.
1 out of 5
7/31/2018
I had an appt for 930 for oil change and a recall item. I was told maybe 4hrs work total...I wasn't able to get through to service advisors on phone after several calls. Always went to voicemail. I didn't get van back until 500pm! I will not cone back to this ford service EVER
Michael L.
4 out of 5
7/31/2018
COLE THOMPSON AND THAT HOLE SERVICE DERPARMENT. DID AND DOES THE MOST FANTASTIC WORK! Frankly I love everything about this company and this county god bless A west hills auto plexs amerixa
Greg R.
4 out of 5
7/29/2018
Job was completed as quoted and on time amazing !
Kelly T.
2 out of 5
7/29/2018
I have a linclon and am used to much better service. No only do I generally get a loaner they wash am's care for my car in a reasonable amount of time. I made an appointment a f waited couple of weeks to getry a Saturday appointment and it took two hours. Needst was updated about why it was taking so long and had to go find out what was going on. He even asked about it being my first time there. Sub par service and certainly will not even consider getting another linclon or ford product while I live here because I would have no other choice for service
Elizabeth H.
5 out of 5
7/29/2018
Thank you for a quick,and efficient service appointment.
Mark L.
1 out of 5
7/28/2018
I did not remember that there was a military discount, and because I did not ask this time, it was not provided.
Patrick C.
5 out of 5
7/28/2018
I would like to thank everyone. Great experience. Anna
Karen S.
5 out of 5
7/28/2018
Thank you for taking the time to take care of my car. I will be coming back in the future. Christoph you are awesome.
Lana G.
5 out of 5
7/28/2018
Cole was friendly and helpful,
Michael H.
5 out of 5
7/28/2018
My service advisor was very helpful and friendly.
Bill A.
5 out of 5
7/28/2018
Your service dept provides excellent service. Keep up the goid work!

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