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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3588 reviews 60%
4 star 1525 reviews 26%
3 star 169 reviews 3%
2 star 358 reviews 6%
1 star 327 reviews 5%
Review Us
Juliette B.
4 out of 5
2/2/2019
I was satisfied with service. However I was not happy that next service sticker not put in windshield. Other than that, Collin was great with customer service.
Thomas R.
4 out of 5
2/1/2019
He gave me a good estimate of how the service would take and went through the check up.
Andrew R.
5 out of 5
2/1/2019
Colin did a great job, and I even walked me out to my car to be sure I was satisfied.
Scott S.
5 out of 5
2/1/2019
Great communication and customer service.
Douglas W.
5 out of 5
2/1/2019
Outstanding service by Ronnie and Cole.
Jay B.
5 out of 5
2/1/2019
Max was special. Thank you
Cecilia W.
5 out of 5
2/1/2019
Colin was extremely helpful, informative , and accommodating. I sure appreciated his help.
Kevin R.
5 out of 5
2/1/2019
I really appreciated being kept up to date on the repair status
Lynda F.
4 out of 5
2/1/2019
Super job by Kelsi. Communicated and followed up with me about my concerns.
Doug E.
4 out of 5
2/1/2019
I’m very happy with the extra steps for diagnosis and the price was less than quoted. You guys gained two new customers. We’re a Ford family anyway but very happy we found good service out here on the peninsula. Our service writer did an outstanding job. Her name escapes me as I type this. Anyway she is awesome. Thank You
William F.
1 out of 5
2/1/2019
I had three recalls on my truck and it wasn’t explained to me fully why all three hadn’t beeen fixed. I had to ask about each one individually to learn if it was completed or not. I can’t understand why it wasn’t explained better to start with. I don’t need to be contacted either, a maintenance action should be explained for each area worked on or not explaining what was done or why it wasn’t!!
Hannah F.
5 out of 5
2/1/2019
Max was great!
Richard L.
1 out of 5
2/1/2019
Could not fix my rear lift door from unlatching as I drove
Wes R.
4 out of 5
1/31/2019
Sure, no problem.
Ryan S.
5 out of 5
1/31/2019
Great communication with my truck being done on time.
Eric T.
4 out of 5
1/31/2019
Mr. Thompson was very professional and helpful with diagnosing my 2006 Ford f250 powerstroke. Always a pleasure down at the Ford side at thus dealer.
David S.
4 out of 5
1/31/2019
Chris was great I stoped in to have our 2018 CX5 scaned for codes which we had an eng light on. He recomended we leave the car. To my suprize our sales person Kyle was there and it was going to be awhile befor I could get a ride home so he jumped right in and volunteered to give me a rid home. That was above and beyond. It was the best service I have ever experienced. I am thankful you guys rock. Thanks Dave Schroedle
Nik P.
4 out of 5
1/31/2019
My last experience with your service department was not a good one. They had my truck for over a month and ever week it was something else, finally settling on a complete engine replacement. I was not excited about taking my truck back. But Colin was amazing, very friendly, knowledgeable, prompt with returning calls and keeping me updated. Not to mention the work was completed two days ahead of schedule. This experience has completely changed my opinion of your service dept. I feel Colin and your techs deserve a raise and please pass along my thanks to Colin and the tech. Thank you
Kara H.
5 out of 5
1/31/2019
Max’s was great!
Ken C.
4 out of 5
1/31/2019
She always makes it .... EZ to have my transit serviced THANKS

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