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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3588 reviews 60%
4 star 1525 reviews 26%
3 star 169 reviews 3%
2 star 358 reviews 6%
1 star 327 reviews 5%
Review Us
Robert V.
2 out of 5
3/7/2019
From the moment I arrived I was made to feel unwelcome. The service went downhill from there. To top it off I had to repack my spare tire in its compartment while your people just watched.
Kai M.
5 out of 5
3/7/2019
Chris was very thorough, professional and genuine. He was helpful especially since I am new to the area. I will most definitely be back.
Cornelius D.
4 out of 5
3/7/2019
That is great
Kurt R.
4 out of 5
3/7/2019
Colin took my truck 8:00 am Saturday and I picked it up Wednesday 5:30 pm. Not sure why it took so long. And I had many unanswered phone calls. But I don’t know what battles Colin is fighting. I do know we agreed he should keep the truck until we were sure everything was operational. It was aggravating to purchase my truck on February 12 during a record snow storm, and have to return it March 2nd for repairs, and that after watching it leak for a week, and only having 1speed on my heater motor. Overall Colin gets an A. He is good to work with and I thank all of you for doing the right thing by making the repairs without charge to me. I teach at the university level, a you will receive honorable mention in my Quality and Ethics classes.
Fred P.
4 out of 5
3/7/2019
Good job in isolating the problem!
David J.
4 out of 5
3/6/2019
Colin was very good and kept me informed of the work status as I waited. The shop work was completed in a timely and successful manner. However, the hand-wash and interior vacuuming was done very poorly. I would not have known the interior was vacuumed at all except that I observed the employee turning on the vacuum and working in the front area (but it still had 'crap' on the flooring throughout the Van). The exterior wash was very superficial. Most of the Transit was washed, but many spots were missed. It was very obvious just by looking and the Van that many spots were still very dirty.
Patrick M.
5 out of 5
3/6/2019
Cole did a wonderful job. His professionalism and candor was very nice to work with.
Jay H.
1 out of 5
3/6/2019
I was told that the brake fluid needed too be flushed? Along with the transmission, and coolant? Both of those items do not need to be done until 100,000 mile not 50,000 as per the owners manual. Flushing Brake fluid? never heard of that WTF? Then I was told my windshield wiper were shot? I just had new ones installed at Les Schaub 2 weeks ago, the best they sell. I wonder how many people get ripped of when they come in for and oil change and tire rotation, and pay for things that don't need to be done?
Mitchel B.
5 out of 5
3/6/2019
Good service. Kelsi explained what was done and the charges very clearly
Demetrius D.
5 out of 5
3/6/2019
Great Service!
Martha S.
5 out of 5
3/5/2019
Finished earlier than expected????????
Edwin R.
5 out of 5
3/5/2019
Excellent ???? service by Ronnie. Very friendly and respectful.
Perry C.
5 out of 5
3/5/2019
Kelsi was great. Very helpful. Great customer service
Loree H.
5 out of 5
3/5/2019
Great service, wonderful technicians
Hilary D.
5 out of 5
3/3/2019
Best service I've had there in a while. Very polite amd informative!
Danny C.
1 out of 5
3/3/2019
They never vacuum my vehicle out like my wife's dealership does.
Kenneth B.
4 out of 5
3/3/2019
She was awsome but when you are tall and the people that are doing the car are short please move the seat back so when we get back in we dont kiss our knees.
Li Kang.
5 out of 5
3/3/2019
Good time. Quick service, hopefully it can keep up.
Matthew G.
5 out of 5
3/3/2019
Amazing service
Janet W.
5 out of 5
3/2/2019
job well done

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