About Blog
Login
Service Center

Real Reviews From Verified Customers

Service Center Review Summary

5 star 3588 reviews 60%
4 star 1525 reviews 26%
3 star 169 reviews 3%
2 star 358 reviews 6%
1 star 327 reviews 5%
Review Us
Thomas .
5 out of 5
2/21/2021
I had an odd situation dealing with a recall on my truck, Chelsea Duket had no problem at all getting questions answered and work completed. Utmost in professionalism, give her a raise
Paul E.
1 out of 5
2/21/2021
Because Colen is doing several things...it took forever to complete the transaction. Otherwise....yes it was fine.
Wendy A.
5 out of 5
2/21/2021
I always feel like I’m taken care of. I look forward to continuing to work with Colin
Richard E.
4 out of 5
2/21/2021
Taken care of in a timely manner and finished job explained satisfactorily. Also told of areas I need to catch on next service visit. Well done!
Emily G.
4 out of 5
2/20/2021
Sorry this will be long- First off I was very happy with the service and how Cameron offered different services but didn’t push when I declined. Also that he was fourth coming that my 30k check up would be more which is nice to know for planning purposes. I want to also say how great the female working was (I didn’t catch her name) when dealing with a difficult customer. I deal with situations like that daily and she was simply trying to understand what the women wanted with the extended warranty and when the customer became abrasive and difficult she didn’t elevate to her level. I have been very reluctant to come to west hills because of what Toyota put my mom through when she got serviced and gave her the run around saying there was something always wrong with her car. I originally was going to buy my Mazda from west hill but the car salesmen pressured me trying to get me to go through them when I was already going to go through USAA I ended up walking out and buy from Tacoma Mazda the next day. Truly appreciate the service and how quick and easy it was. Thank you!
Dean E.
5 out of 5
2/20/2021
Very friendly, knowledgeable and professional staff. Service recall was completed faster than expected. Thank you. You have made me a return customer. Sincere regards Dean E
Richard K.
5 out of 5
2/20/2021
Brenda was very accommodating.
Joshua F.
5 out of 5
2/20/2021
Chelsea was exceptional. She stayed in touch with me every step of the way to ensure my work truck got completed. Thank you!
Jody W.
5 out of 5
2/20/2021
Brenda was amazing. She goes above and beyond for customer service.
Tammy C.
5 out of 5
2/20/2021
Brenda Dunn is amazing! She kept us informed regarding our truck and was so very patient with us. Will definitely recommend service at Westhills because of Brenda!
Michael B.
4 out of 5
2/20/2021
I was surprised by the work that was needed on my truck and Pam worked well with me and calm me down about what was going on so after a day or so being upset and Pam handled it well and I'm on my way to get him a truck repaired and everything's good you have a good employee in Pam thank you
Stephen V.
4 out of 5
2/19/2021
Pam was great! Kept me apprised every step of the way, and handled a last minute request to fix a windshield chip....super fast!
Thomas B.
5 out of 5
2/19/2021
Excellent customer service!
Sarah F.
5 out of 5
2/19/2021
Colin was wonderful to work with!
Corey C.
1 out of 5
2/19/2021
I hate to say no to this question because Colin and the team were great overall. I had a tricky issue that took a long time to figure out. However, when I showed up my truck wouldn’t start again and I had to hang around for a long time. Luckily, they got it going though. When it was time to leave I saw that the bed of my truck was full of trash and the gear selector indicator on the new $1k instrument cluster was off center.
Rick R.
5 out of 5
2/19/2021
It took longer than expected but customer service was very good.
Mark B.
4 out of 5
2/19/2021
Very professional, clear and competent.
Mary R.
4 out of 5
2/19/2021
Kelsi and Mike were awesome in resolving a very frustrating situation (my entertainment system failing continuously in my brand new car). I’m grateful for their help in finding a resolution, especially as this was not a known problem before it presented with my car. Huge props to them both for their awesome service and communication. They converted me from a very frustrated/unhappy customer to an appreciative one.
Hilah C.
4 out of 5
2/19/2021
Friendly and explained things well.
Chris L.
4 out of 5
2/19/2021
Chelsea you did a great job! Thankyou for sticking with it and standing behind your work. I owe you one, Chris

Loading...

Service Center Address
Service Center Hours
Service Center Directions
Service Center Review
Service Center Appointment
Service Center Recommended Dealers
Service Center Article
Service Center Specials
Service Center Photos
Service Center Videos
Service Center About
Service Center Contact
Service Center Cs Thanks
Service Center Apt Thanks
Service Center How It Works
Service Center Listen
Service Center Review Sort

We use cookies to personalise content and ads and to analyze our traffic. We also share information about your use of our site with our advertising and analytics partners who may combine it with other information that you've provided to them or that they've collected from your use of other services.