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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3588 reviews 60%
4 star 1525 reviews 26%
3 star 169 reviews 3%
2 star 358 reviews 6%
1 star 327 reviews 5%
Review Us
Frank G.
5 out of 5
3/28/2019
Max did good well trained by Chris the Mazda was quite
Bev K.
5 out of 5
3/28/2019
Chris Waggoner was Outstanding. When out of his way to make sure everything went perfect for me. Great Customer Service! Thank you, Chris! Bev K
Christopher D.
5 out of 5
3/28/2019
Cole was an excellent service advisor. He took care of my truck and subsequently took care of me. I would highly recommend anyone to ask for Cole to see to their service needs. I will definitely seek him out in all my future service needs. Thank you Cole and thank you West Hills Ford.
David L.
4 out of 5
3/27/2019
Cole is very personable and I’m told the resident diesel guy; dropped my new truck off for perma plate installation and Cole had me in and out also answering questions that I had - thanks Cole and West Hills.
Rissa D.
2 out of 5
3/27/2019
I arrived to the Ford entrance at 0840 for a 0900 scheduled oil change and left at 1159. I bought this truck here in January and this was my first “complimentary” maintenance service. An oil change should not take 3+ hours. Max Davis was very profesional and seemed to try to move things along, but i know it was out of his control. Please remedy this ridiculousness!
Brian M.
5 out of 5
3/27/2019
Jesse was very professional, my experience at West Hills Mazda was great!
John C.
5 out of 5
3/27/2019
Kelsi kept me informed throughout the process and provided friendly, helpful service. Excellent rep, I'll look for her next time I need service.
Jose P.
5 out of 5
3/27/2019
The service was great and people are very polite, thanks
Mike W.
5 out of 5
3/27/2019
Kelse was great, wonderful customer service. I love the service you provide. Thanks
James T.
3 out of 5
3/27/2019
Wax saved me a couple of hundred
Benjamin J.
2 out of 5
3/26/2019
I was very disappointed that when I came to get my oil changed that I couldn't get my truck washed or vacuumed. I was given a voucher to Shur-Kleen for a free wash and it was awful. There were so many spots that were missed and they didn't even try to correct it. I had to re-wash it myself. I take my truck to the dealership because I expect a higher standard of service and care for my vehicle. You may not be affiliated with Shur-Kleen but you're sending your customers to them so that has your name on it. Very disappointed.
Jeffrey L.
5 out of 5
3/26/2019
Max was very polite, friendly, & professional
Laura K.
5 out of 5
3/26/2019
Great job polite and professional
Dennis E.
5 out of 5
3/26/2019
Everyone was great
Julie W.
5 out of 5
3/26/2019
I appreciated that Jesse was honest. I felt I could trust him.
Vanessa D.
5 out of 5
3/26/2019
Amazing customer service!
Michael C.
5 out of 5
3/25/2019
Thank you.
Leo B.
5 out of 5
3/24/2019
Brenda was very nice to work with, she definitely went the extra mile for her customers.
Kurt R.
5 out of 5
3/24/2019
Colin is very thorough in following the repair process on my truck, and keeps me timely informed. I enjoy working with him.
Matthew H.
4 out of 5
3/24/2019
Brenda was very professional and attentive despite an Internet outage at the facility. She was very honest and up front about the service.

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