West Hills Ford Auto Repair Service

I was told my oil change would be $70 When I got my bill it was $101.27 Quite a different.

Timely, efficient, friendly, professional

Excellent customer service!

Kelsi went beyond satisfying my expectations of the service I would receive from the service dept at West Hills Ford. I came away feeling like I had a personal service consultant. I would strongly recommend the West Hills Ford Service Dept to friends and family members and especially Kelsi Schroeder as their service consultant.

Kelsi did a great job

Christoph was very friendly and helpful - great job.

Brenda was very thorough and diligent with updating me throughout the process. I'd recommend her to anyone needing to service their car.

He is kind, understanding, and knowledgeable.

I liked the text updates and my adviser.

Great job!

Kelsi showed great hospitality and made me feel at home the minute I arrived.

Very pleasant and informative. Appreciated my service and experience

The only issue I had was the time of the shuttle, because I was on a time constraint, but that may have been poor planning on my part and I’m not familiar with a dealership that even offers shuttle service, so I do appreciate the offer of that. I’m used to loaner cars from a smaller town dealership. The service people were very friendly, professional and polite, which I really appreciate. The service manager was incredible, assuring me that she would ensure I was properly taken care of and that the fear of a large bill she would ensure would be less than I expected ($1,500). She came through and I left very happy. The shuttle drivers were both very friendly as well. I very much appreciate the professionalism of everyone I encountered at the dealership, from the service people to the nice lady who works at the coffee stand. Next time I will just plan for more time, or a different option for transportation if I’m in a time crunch. Honestly, that was poor planning on my part and a bit of a learning experience. To spite my minor frustration, it ended up that I had a very good day because of the later than expected shuttle and I will most definitely you be back! Thank you.

Kelsi Thank you for making my experience a great one! It was a very professional experience that I would recommend. Thank you again

Very friendly greeting and very courteous service. Went over the post service report completely and answered all my questions cheerfully and with a great attitude. Thanks.

Max was very helpful, would love to have him as my ford service assistant always.

You guys were great! On time and did everything you said you were going to do!

Christoph was very helpful with all the questions that I had. I enjoyed working with him.

Kelsi is second to none. She is always professional, technically spot on and very customer oriented. I totally enjoy her and the service experience she provides. Yes, a job well done!!

Kelsi did an excellent job keeping me posted on the front suspension repairs of my 2000 Ford Ranger. Parts updates and status of the vehicle are appreciated. Thanks Kelsi!