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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3588 reviews 60%
4 star 1525 reviews 26%
3 star 169 reviews 3%
2 star 358 reviews 6%
1 star 327 reviews 5%
Review Us
Megan H.
4 out of 5
4/29/2019
I appreciated Max's efficiency (adding an unexpected oil change) and kindness (someone close to me just died). Bravo, Max.
Alan G.
5 out of 5
4/28/2019
Brenda was very friendly, professional, and respectful of my time.
William W.
5 out of 5
4/28/2019
Good work completed timely!
Ray B.
5 out of 5
4/28/2019
Thanks for a great experience. Brenda, thanks for going the distance, it means a lot to me. Your focus on my Focus is appreciated. Ray B
Teresa B.
5 out of 5
4/28/2019
Christoph kept me up to date on my car's progress and was correct at how fast the service would be compared to the prior service at the old service area. It made waiting for my car a more enjoyable experience. I want to thank the whole team who handled my car !
Richard H.
3 out of 5
4/28/2019
Good service....a little longer wait than normal, but OK.
Terry M.
5 out of 5
4/28/2019
One again great service
Gale G.
5 out of 5
4/28/2019
Thanks for excellent service:)
Harlen C.
5 out of 5
4/28/2019
Job well done.
Susan S.
1 out of 5
4/28/2019
Was advised by brenda that mechanic teams work Tues thru Saturday or Monday thru Friday. Now my car is stuck there. If I had known this I would of went to the port orchard ford. This is ridiculous .
Peter S.
5 out of 5
4/27/2019
Kelsi did an excellent job. Very happy with her assistance
Robert S.
5 out of 5
4/27/2019
Good service
Clete W.
1 out of 5
4/27/2019
Your 7:30 service mtg ran long. I was there 10 minutes early so I appreciate that courtesy in a business. Inspected vehicle before entering and saw the muffler twin pipe were again jammed against the rear fender. Back to the shop as the lift doesn’t hit the correct lift points. This is about the 4th time. First time melted the vanity panel. “ gets stuck on leaf springs” per B. So Brenda was to note a different lift in the future on my records.
Thomas C.
4 out of 5
4/27/2019
I was very pleased with the intake process. Chis was very pleasant and knowledgeable. My old MPV is still rolling because of the good service I have always gotten from you! Thank you!
William M.
1 out of 5
4/27/2019
The mechanics left greasy finger prints all over roof and door jamb cloth (interior) panels. Looks like oil was spilled on front grill also. Will call in AM and see if we can get this resolved .
Sam M.
5 out of 5
4/27/2019
Christoph took fantastic care of me. Extremely satisfied with my service.
Dan T.
5 out of 5
4/27/2019
Thanks
Louise Y.
5 out of 5
4/26/2019
Great service and very reasonable wait time
Bill G.
4 out of 5
4/26/2019
Cole is great
Gene W.
4 out of 5
4/26/2019
Brenda took extra steps to ensure satisfaction. She had to investigate for my maintenance plan (which was from Parr Ford days) and I had an extra request to obtain a second programmed key which she ensured was done. She also provided estimates for tire prices. She was courteous and the entire visit. Thank you Brenda for making my visit today a pleasure.

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