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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3588 reviews 60%
4 star 1525 reviews 26%
3 star 169 reviews 3%
2 star 358 reviews 6%
1 star 327 reviews 5%
Review Us
David H.
5 out of 5
5/2/2019
Colin was professional and respectful.
Wendy W.
5 out of 5
5/2/2019
Chris is great. He treats me so well and I enjoy his fun personality, too.
Sarah A.
1 out of 5
5/2/2019
I asked for my car to be fixed. Not for a diagnostic. It makes no sense to me why a diagnostic took four and a half hours. And that the things I asked to be repaired didn't even get touched. The people are nice, but that isn't enough to make me want to go back.
Brian C.
2 out of 5
5/2/2019
I am EXTREMELY satisfied with the service Cole provided but I am disappointed with some other parts of the experience. I’d love to explain it to a manager. ****-****-xxxx.
Benjamin C.
5 out of 5
5/2/2019
Service quick, good service,polite,feel like home
Jeff C.
5 out of 5
5/2/2019
Excellent service. Got me in and out promptly with very friendly service
Luise M.
5 out of 5
5/1/2019
Brenda made the experience go smoothly.
Steven F.
2 out of 5
5/1/2019
Problem with stereo WAS NOT fixed!!
Charles D.
5 out of 5
5/1/2019
Very fast service! Max was very polite, helpful and knowledgeable with all of our questions. Great dealership to do business with!
Ryan A.
4 out of 5
5/1/2019
Shuttle service was a great bonus! Even if my first driver did nothing but talk **** about fords. Kinda weird eh? I love my truck and don’t appreciate my shuttle driver trying to tell me I bought a pos. Ryan A
Erroll D.
5 out of 5
5/1/2019
Colin was very professional and great to work with
Dave S.
5 out of 5
5/1/2019
Outstanding service and communication. Very friendly. Got both my cars done 24 hours early. Very pleased with the experience. Thank you Scott, John, and Kelsi. Great job. Dave S
Karen J.
5 out of 5
5/1/2019
Service staff was extremely courteous and kind. Very good experience.
Larry .
5 out of 5
5/1/2019
Max was very accommodating and welcoming. It was a pleasure working with him.
Kelsi S.
5 out of 5
5/1/2019
Once again Cole was terrific. I appreciate the service I am always provided when I bring my cars in.
Jeffrey A.
5 out of 5
4/30/2019
Thanks again! The folks in service are awesome! Looking forward to seeing you again, Jeff
Marilyn R.
5 out of 5
4/30/2019
Max was very professional and informative
Christina .
4 out of 5
4/30/2019
Colin is incredibly professional, knowledgeable, and customer service-oriented. This was my first time to West Hills Ford and I'm sold. I've already told multiple people to come here for their service. Thank you, Colin!
Michael B.
5 out of 5
4/30/2019
Max was quick, helpful and efficient. All paperwork was easy to understand and he made sure we were comfortable during our wait. We also received coupons for smoothies at the Ford cafe. Well done.
Todson W.
5 out of 5
4/29/2019
My recent service experience with Brenda Dunn was a very pleasant one. As far as any additional feedback from me, I see no necessity for that and will not be responding any further. Thank you very much for your excellent service.

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