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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3588 reviews 60%
4 star 1525 reviews 26%
3 star 169 reviews 3%
2 star 358 reviews 6%
1 star 327 reviews 5%
Review Us
Brandi W.
5 out of 5
5/9/2019
Excellent and friendly service!
Maureen H.
4 out of 5
5/9/2019
Thank you for servicing our car quickly. My son says thanks for the chocolate milk, too!
Kathy R.
2 out of 5
5/8/2019
Had nothing to do with Kelsi and her service.... because she had to leave work due to illness ..... had everything to do with the fact that I was there at 9:50 for a 10:00 o'clock appointment and at 3:00 walked outside the backdoor and saw my car parked.... not one time did anyone come to me and explain why it was taking so long or the fact that my car was done. So no I am not one bit satisfied with the service I received. And then to find out that the 154.00 that I paid for the diagnostic on my car didn't cover the transmission diagnostic and that will cost another 154.00....
Cassandra M.
5 out of 5
5/8/2019
Chris was awesome!! Communicated well and made sure I was up to date on what was happening with my car. He also made sure I had the opportunity to get a rental car while my car was getting worked on. He didn’t treat me like an ignorant female and treated me with the utmost respect and courtesy. Love the West Hills Mazda team!!
Larry O.
5 out of 5
5/8/2019
He did an excellent job as far as I'm concerned 10 for 10
Rebecca W.
1 out of 5
5/7/2019
$700 later, my car isn’t fixed! I still have oil in my coolant.
George M.
5 out of 5
5/7/2019
The service Max Davis provided was outstanding. From start to finish he explained everything. He has an outstanding personality and I am sure he has a great future with Mazda.
Albert M.
5 out of 5
5/7/2019
Kelsi has always seen to it that I am taken care of in the waiting area while my truck is being serviced. Excellent customer service!
Joseph H.
5 out of 5
5/7/2019
Cole was great
Brandon P.
4 out of 5
5/7/2019
although it was busy, the man working made me still feel special and like i wasn’t being rushed at all. amazing service and people!
Cindy E.
5 out of 5
5/7/2019
Everyone was so nice.
Craig W.
4 out of 5
5/7/2019
First time at West Hills Ford, very pleased with service interaction from arrival to departure.
Helen P.
4 out of 5
5/6/2019
I am very happy with the service I received from Colin. He is the first person I have had contact with since Parr that really cares. Parr would always help me with what I needed to have done as far maintenance. The first oil change I had with new ownership as West Hills...the individual I encountered was not very friendly and was not interested when I asked what maintenance I needed to have done, Parr had always helped me with that, needless to say I was at a loss. That's why it took me so long to come back. I Thank GOD for Colin, he was patient and took the time to go over what maintenance I needed to have done to keep my car running well. GOD Bless You Colin and Thank You
Stephen F.
4 out of 5
5/6/2019
Brenda is fantastic.
James S.
5 out of 5
5/5/2019
Brenda was very nice and provided excellent customer service. I will be returning for service in the future!
Jim M.
5 out of 5
5/5/2019
Max did a fantastic job in explaining and anticipating all of my service needs. Couldn’t be more satisfied with his performance!
Dennis B.
4 out of 5
5/5/2019
The service representative Brenda there was very awesome at doing what she was doing. That person was running back and forth to the maintenance shop. Never seen somebody work so hard and dedicated what she was doing. She needs an award for what she did on Saturday. It would be nice to have more service Representatives like her. I hope she advances well in her position.
Lorraine G.
5 out of 5
5/5/2019
Service department was very helpful and very professional Great job
Shawnna L.
5 out of 5
5/5/2019
No problem he was awesome. Very nice n sweet.
Beverly K.
5 out of 5
5/5/2019
She was great. I think you need to probably give her a raise.

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