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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3588 reviews 60%
4 star 1525 reviews 26%
3 star 169 reviews 3%
2 star 358 reviews 6%
1 star 327 reviews 5%
Review Us
Robert B.
2 out of 5
5/23/2019
No communication. Bad customer service overall. Will not use west hills in the future!
Deleon D.
5 out of 5
5/23/2019
Very pleasant experience, getting service on my F-350.
Karen P.
5 out of 5
5/23/2019
She was great.
Holly G.
5 out of 5
5/23/2019
Brenda is amazing!!! So glad to get to work with her again!
Soumadipta J.
5 out of 5
5/23/2019
Colin Arper is an excellent employee. Treats customers with respect and care. Very helpful and knowledgeable. I would say my favorite at the whole dealership.
Allan H.
5 out of 5
5/23/2019
Very good service- was able to get our car in the next day and Brenda was great ! Best service around- thankyou
Joe V.
5 out of 5
5/23/2019
Chris and his team were professional and really caring about their customers. Chris as a manager cares about quality service and treats people well. Thank you all very much.
Gerald M.
5 out of 5
5/23/2019
He was knowledgeable and very nice.
Wanda K.
5 out of 5
5/23/2019
He was very helpful and gave good customer service
Robert G.
5 out of 5
5/23/2019
Brenda was awesome! She was upfront and honest from the beginning was very quick to respond to any questions I had. I was very pleased.
Ernie W.
5 out of 5
5/22/2019
Sarah is the right person for the job she does so well. The young man who greeted us and vacuum's the cars was also very pleasant.
Joe K.
4 out of 5
5/22/2019
I came into your service expecting another run around. I first went to Walmart to get my security lugs removed from my 2013 F150. They sent me to Les schwab. Les Schwab couldn't do and gave me more excuses. So I came to your dealership service station expecting more excuses and runaround. Your excellent staff and service lowered my blood pressure. They mad it happened by satisfying my needs without excuses. And Brenda even remembered me 8 months ago when I brought my explorer and left my vehicle binder in your service station. Just one advice. Supply your mechanics with security lug keys for each type. They managed to use my busted up security lug keys without any problems. Thank you mechanics for that also. Overall great freaking job. You all made my day brighter. Sgt. Kazar
Christopher G.
3 out of 5
5/22/2019
He advised me that the part may be under warranty and prompted me to bring in the invoice from Horizon Ford where the original repair was done, saving me money. He is a man of integrity.
Kyle W.
4 out of 5
5/22/2019
Changed my oil within 1 hour of dropping it off! Person who took care of me was very friendly
Randy B.
5 out of 5
5/22/2019
Work done was exactly what I wanted. Everyone respected my wishes and delivered.
Brian A.
4 out of 5
5/22/2019
Chris was engaging and awesome. I normally do my own maintenance but he earned my trust today
Teri H.
5 out of 5
5/21/2019
I had the best experience from your service department. From the time I arrived to when I picked up my car. Chris has the best customer service skills, he's honest, friendly and professional.
Terrence .
5 out of 5
5/21/2019
Job well done!!
Albon D.
4 out of 5
5/21/2019
Kelsi took the extra time to look at my vehicle after the mechanics said it was fine. It was a good thing she did because the problem I was having was found by her. Also great communication. Between her personally calling and the automated messages. I would say the experience was pretty good. Only complaint is the mechanics claim my remote start is fine I have atleast 4 videos of it not working. The problem seems intermittent just like the sunroof that was “fine”
Albon D.
4 out of 5
5/21/2019
Kelsi took the extra time to look at my vehicle after the mechanics said it was fine. It was a good thing she did because the problem I was having was found by her. Also great communication. Between her personally calling and the automated messages. I would say the experience was pretty good. Only complaint is the mechanics claim my remote start is fine I have atleast 4 videos of it not working. The problem seems intermittent just like the sunroof that was “fine”

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